Appointment-plus Continues To Innovation With Technical Support Program

Appointment-Plus, the industry leader in web-based scheduling software

, continues to expand its software client base by bucking trends. In a time when most "software as a service" providers are seeking ways to eliminate personal contact with software clients, Appointment-Plus recently announced an intensified initiative to provide its software clients and prospects with the live support needed to successfully utilize the Appointment-Plus online scheduler.

This intensified support initiative, called AccurateAnswers"", reverses current industry trends by utilizing only employee support personnel and promoting direct contact with clients. In addition, Appointment-Plus already provides a best-in-class free setup process that includes a dedicated setup coach to each client who signs up for a free trial of the online appointment software.

One of the primary goals for the AccurateAnswers"" program is to reduce software client frustration with the e-mail inquiry process. The AccurateAnswers"" ticket system allows clients and prospects to submit questions that are then tracked and quickly resolved. The AccurateAnswers"" philosophy of initiating direct client telephone contact when necessary to clarify ticket system questions reduces client frustration and promotes question resolution - rather than simply "processing" questions. AccurateAnswers"" extends this type of personalized intensive support to small and large organizations alike. The AccurateAnswers"" program aims to not only provide answers to client questions but to let Appointment-Plus support personnel get to know clients and their business needs.

Unlike many software companies that utilize offshore, outsourced personnel for live support calls, all AccurateAnswers"" technicians are company employees based in Scottsdale, Arizona. While maintaining employee support personnel is more expensive, domestically based support technicians have a much better understanding of client needs and concerns. AccurateAnswers"" technicians have on average at least one year of employment with Appointment-Plus.

"The AccurateAnswers"" program is intended to allow us to get to know our clients and their needs better," said Pat Campbell, Director of Client Services at Appointment-Plus. "Our goal is to make every client communication a vehicle for client business success."

Launched in 2001, Appointment-Plus was the industry pioneer in online scheduling software, utilizing the software-as-a-service (SaaS) business model since its inception. Today, Appointment-Plus is the worldwide leader in mobile and online appointment scheduling software with three million appointments booked every month and nearly a billion dollars in commerce conducted annually through its system. Its Scheduling Cloud"" API also enables larger organizations to build custom applications on the powerful Appointment-Plus engine, while its integrated Marketplace allows businesses to easily interface with Microsoft Outlook Calendar, Google Calendar, Constant Contact, QuickBooks and other popular business tools to help businesses and organizations manage their operations more effectively, productively and successfully.

by: Appointment-Plus

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