Delivering quality customer service is a very important factor when it comes to improving business productivity. The best way to achieve good customer communication is by setting up a PBX phone system. The versatile auto attendant feature of the system answers all incoming calls efficiently and helps a business office deliver highly professional customer service.
Efficiently Handles Business Calls
The auto attendant routes calls very efficiently. The system helps your main office connect to callers and employees whenever necessary, without having to set up a live receptionist to do the job.
The automated attendant can be customized to suit the needs of users. The system can be pre-programmed to deliver personalized messages during business hours and off-business hours. The system also connects callers easily to various departments and employees. Callers can choose from a menu of options to connect to the extension they need. The auto attndant handles several calls coming in simultaneously without giving off line busy signals.
Auto Attendant Versatile Features
Callers can choose call groups or departments using the menu of options that the virtual receptionist offers. Some of the options available to route calls are:
Dial by name
Dial by extension
Dial by department
1-to-5 digit extensions
Find-me/Follow-me call forwarding
Voicemail to Email
Do Not Disturb
Barrier-Free Telecommunication
The advanced call handling facility saves a lot of time as it facilitates instant call routing. The tasks that the automated attendant performs include:
Transfers calls without a receptionist
Connects calls to remote extensions
Responds to all incoming calls and connects them to the appropriate extensions
Reduces caller on-hold time
Eliminates busy signals
Improves staff productivity
Improves customer service
Saves time and money
Eliminates need for additional hardware
The full featured auto attendant phone system helps small businesses promote a Fortune 500 company image. Reliable service providers offer a wide range of plans to suit businesses of all sizes, maintain the necessary infrastructure and offer the advanced phone system at affordable rates.
