Auto Attendant Phone
Auto Attendant Phone
Auto Attendant PhoneAn auto attendant phone helps you manage incoming calls more efficiently. These phones are able to attend to customer calls by themselves. You do not need to pick up the phone nor do you need to be present to accommodate an incoming call. Auto attendant telephones have the ability to attend to the calls of clients by means of prerecorded messages. These messages may come in the form of greetings or instructions, depending on what your business requires. Prerecorded message greetings provide your callers with the option of leaving their message. This type of prerecorded message is beneficial for customers who are in a hurry and cannot afford to wait on the phone line for your response.
On the other hand, a prerecorded message instruction will provide callers directions for reaching you. It has several instructions for what callers need to do if they wish to talk to you personally. It would also contain specific commands for connecting customers to another contact number that you have. One example of a prerecorded message instruction from an auto attendant phone contains a message that says, "Press 1 if you want to connect to the finance department, 2 if you want to talk to someone from the sales department, 3 if you want to converse with a customer service representative and 4 if you want to talk to an operator".
A prerecorded message instruction provided by an auto attendant phone is a convenient means of attending to customers when they call your office. Callers will hear prerecorded messages that are very easy to follow even a child will be able to comprehend the instructions without difficulty. It will not contain complicated directions that could further confuse callers. Customers who hear very detailed directions for contacting you can contact you and anyone else in your business with ease. Existing and prospective clients who hear specific communication instructions will perceive your business as professional.
The auto attendant phone also contains several telecommunication features and services such as call forwarding and call screening. Call forwarding allows you to stay connected with your communication system from any location. This gives you the ability to accept and respond to calls from your home or on the road. The call forwarding service transfers calls to a contact number that you have registered as a business phone extension. You can add either your home phone or your mobile phone number. You can even add both at the same time to give you more range in communication. The call forwarding service assures callers that their calls will always reach the person they intend to talk to.
The call screening feature of the auto attendant phone helps you cut down your business telecommunication expenses. It is able to reduce your communication costs because it filters out unnecessary calls. It displays the phone number of the caller and also provides you with important information about them. The caller's name and the address of the company they represent are just some of the details that you receive. All of this information can reach you even before the call is connected, saving you from being disturbed by unwanted calls and allows you to focus more on your business.
Apart from being saved from having to answer unwanted calls, auto attendant telephones also diminish your manual labor costs. You will not have to hire a human receptionist to attend to calls because the auto attendant phone can perform the same tasks. In fact, an automated attendant is even better than its human counterpart because it is ability to perform its duties without stopping. On the other hand, human receptionists need to have breaks in order to carry out their tasks properly. Auto attendant phones give you a business phone system that is always accessible to customers.
The capacity of an auto attendant phone for customer accessibility can only be duplicated by regular phones if it is handled by multiple human receptionists. Another advantage that automated attendants have over human receptionists is that it is not affected by fatigue or psychological factors. Its performance remains the same from the day you purchase it. There will be no fluctuation in the executions of its task.