Automated Phone Attendant - Feature-rich Yet Affordable
Business offices now have the advantage of advanced telephony solutions to meet their communications needs and offer better customer service
. The VoIP PBX telephone system comes with an advanced automated phone attendant that is feature-rich but affordable. This auto receptionist is well-equipped to ensure callers a professional communication interface and helps enhance the efficiency of business communication at reduced cost.Save Equipment Investments
VoIP phones with the automated phone attendant are inexpensive compared to traditional telecom systems. Business offices can enjoy all its features without having to invest in costly infrastructure. No change in the hardware or set up is needed. The PBX service provider can set uo the PBX system using the existing phone lines. The PBX phone service with the feature-rich automated attendant comes at an affordable monthly fee.
State-of-the-art Call Management Features
Automated phone attendant manages calls all through business hours and after-business hours with remarkable efficiency. It greets your callers with a professional recorded salutation and prompts them to select from a menu of options to connect to the right person. Its portal interface transfers calls to extensions, conference rooms, mailboxes, call queues, groups or unlimited depths of additional auto attendants. The state-of-the-art call management features of an automated attendant system are:
1-to-5 digit extensions
Find-me/follow-me call forwarding
Dial by name
Dial by department
Voicemail to Email
Dial by extension
Call conferencing
Do not disturb mode
Fax to email
Greater Business Flexibility
The automated attendant can transfer calls to home landlines, cell phones and VoIP phones. This helps sustain communication with customers. Besides, it offers employees a great deal of flexibility and allows them to work from locations other than the office. They just need a broadband connection like DSL, FIOS or Cable to function as an extension of their office PBX phone system. The main benefits that the automated phone attendant offers are as follows:
Reduces the odds of missing calls
Minimizes caller on-hold time
Easily connects a mobile workforce
Makes a company sound more professional
Performs call routing without a live receptionist
In short, the feature-rich virtual receptionist automated phone attendant skillfully handles numerous calls arriving skillfully, and overrules the need of call answering staff in your corporate office.
by: John Steven