Automation Of The Front Desk Helps In Better Services
The first impression is the last impression
The first impression is the last impression. In hospitality business, the impression matters a lot. A cheerful front desk is always capable of attracting visitors and guests, playing a vital role in building a relationship with the customers. However, it often happens when the front desk management is so drowned in other activities of the business that they forget to give full attention to the customers, which in return leaves a bad impression over the guests. So, it is believed that the front desk management shall not be burdened with too many things rather their impetus shall be on the guests satisfaction over the services provided in the hotel.In the hospitality business, hotel front desk plays a vital role. It is the axis point of all the activities, from here only all the information flows into the hospitality business system.
Front desk is the first line of customer services for bookings or lodging in a hotel. Registration, assigning of the rooms and check outs of the guests are some activities which happens. They are the ones who keep all the records and other information related to the registration and assignments with payment processing.
It is the front desk personnel who are involved with the guests with their queries regarding services, check-out timing, local communities and other matters of the traveler"s interest. It is their duty to forward complains of the guests, maintenance of the staff, housekeeping and other services.
With so many activities from front desk, it was found that many irregularities and errors often happened. The whole affair being done manually, there are too many details to look after which often resulted into inconsistency in the services.
Automation of Front Desk by implementation of Software.
However, now the problems of the front desk management can be overcome with the advent of the front desk software or hotel management software. The software allows the front desk of the hospitality business to smoothen the front desk operations, offering better management and customer satisfaction.
The front desk software is produced with the idea of providing the front desk management with a mechanism that can help them to systemize the whole operation, making sure that it shall be error free. Most operations like registrations, room maintenance, and checkout facilities are vital for the front desk, now with the implementation of the front desk software everything can be streamlined without an error.
The feature of a good front desk software would be that the front desk personnel can access and handle the day-to-day front desk activities without any problem. It must be user friendly, uncluttered, smooth that automate the whole hotel system.
The basic quality of the front desk software shall be that the software should seamlessly combine the Front Desk operations like reservation, billing, payment, reports, book-keeping & Offline Reservations, Housekeeping, and POS functions at one place.
by: Prabhash Bhatnagar