BPO Firms Take Note: Emails Work

BPO Firms Take Note: Emails Work

BPO Firms Take Note: Emails Work

Let not the misuse deter you from the use. That's the stance that BPO firms need to take with their email campaigns. Marketing experts would tell you that emails have died a premature death because of all the spamming done by call center agents out to market online. But that is not the ground reality. Well-planned email marketing campaigns still work for the business process outsourcing unit. The outbound call center agents blasting mass mails have to be careful and certain changes in the way we look at email marketing: that's all it takes to change the face of a tool that is considered impotent by many.

Emails are professional modes of communication. To plan an email marketing campaign, the BPO firm has to decide on a professional email template and content before they do anything else. The receiver of the email will be enticed to click and check on your products/services only if you engage the receiver through soothing designs and conversational content. Call center managers have to deal with this on an urgent basis. All other aspects of the outbound call center team's work will come in later. Assume that readers are investing very important time to read something which landed in their inbox on a possibly busy day. Spare a thought for the reader or user. Then you can expect them to spare a thought for your product/service.

Build a proper, validated list of subscribers. BPO managers are warned time and again not to pool data through unethical means. Place opt-in choices for the user. The call center efforts at a successful email marketing campaign can only happen if the receivers are on board at their own will. Thrusting a newsletter under the nose of an unsuspecting customer is the last thing that the outbound call center team would like to do. When you send emails to opt-in lists only, you know that your message will be read and thought over. Email blasts still work, but with limited resources, very few business process outsourcing units are willing to splurge on it.

Stand out amid tons of other emails coming in to a person's inbox. We know that we delete at random every morning because we never wanted them. Your company email could meet the same fate. The way out, is to get the BPO firm try something special with the emails. Make them unique and a value-add. Your email is your company brochure. If that doesn't impress, no amount of telemarketing calls from outbound call center agents will help. You must have options to get back to your company through a phone line or a website. Close the ends so that users can get back to you promptly. It's better sooner than never in these forms of marketing.

Yes, spam continues to be a bad cousin to bona fide emails. Thanks to spam, BPO agents have lesser chances of making an impact because too much of spam makes users paranoid. Call center managers should check with ISPs if their emails are going directly into the inbox. If not, make efforts to get it unblocked. An email is the spam folder is worth nothing.

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