Baan Management: How To Find The Right Hosted Application Management Provider For Your Baan Environm

When it comes to Baan management, how can your company benefit from a hosted application

management model? What specific qualities should a prospective outsourcing provider have? This article will discuss important evaluation criteria for finding the best outsourcer to manage your Baan application.

Baan is an Enterprise Resource Planning (ERP) application developed in the late 1970s. Like other top-tier ERP applications, Baan integrates various business processes into a single cohesive system. For example basic business processes such as manufacturing, accounting, human resources, and customer relationship management, are all combined into a company-wide integrated application.

The Baan company has been acquired over the years by other organizations and today, Infor owns Baan and markets the ERP application under its product umbrella.

Finding the Right Hosted Application Management provider for your Baan Environment

Although the Baan ERP system has been around for more than thirty years, readily available technical resources and expertise are not necessarily prevalent today. The first requirement for a Baan management provider is to have expert knowledge and experience with the application. Preferably, you want a Baan provider who has managed the application throughout much of its history and has experienced the application enhancements first-hand.

In addition, you want your Baan management provider to help you achieve the highest performance and availability levels with your application. Expert Baan management will translate into efficiencies that improve business processes and reduce costs. A well-run Baan environment will provide better information faster for decision-making and help strategically improve your companys position in the market place.

Awell known candy manufacturer optimized its Baan environment through outsourcing and benefitted from significant process improvement efficiencies and cost savings. This manufacturer increased its distribution volume by a compounded annual growth rate of 17 percent each year. At the same time, distribution and logistics costs decreased by 20 percent per year. These impressive results can be attributed entirely to expert Baan management by a well-qualified outsourcing provider.

What specific characteristics and qualifications should you look for in a great Baan management provider? Short-list any provider who brings the following qualities to the table:

Baan management makes up a significant portion of the outsourcing companys current business and thus, experience.

The company has managed thousands of Baan users around the globe.

Your outsourcing prospect has experience supporting multiple Baan versions.

The provider has managed Baan on a variety of databases and operating systems.

The outsourcing company has experience integrating third-party applications into Baan, such as EDI translators, shipping, freight, legacy systems and more.

The outsourcer has senior-level Baan talent in-house, including Baan developers.

The company is committed to Baan management by keeping up-to-date with formal training for new versions.

The Baan management provider has a certified partnership with Infor and can access source code for all application versions.

The outsourcers Baan customers renew their contracts over and over again.

Selecting the right Baan management provider is crucial not only to the success of the application, but the effectiveness of your overall business. Because your application management provider has such an impact on your companys critical business applications, you want the most experience possible for your budget.

Just like the wrong provider can negatively affect your business, the right provider can add numerous benefits to your IT operations. Your Baan management team should consist of the highest levels of technical expertise, strategic thinking and hands-on experience.

by: Chuck Vermillion

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