Become A Computer Support Specialist
The most important requirement to become a C S(computer support) specialist is to have a good analytical and communication skills
. Usually a degree is important but work experience and certification goes down well with some companies. A bachelor's degree is required to move higher up the ladder. There are a lot of skills required to become a computer expert, so there are multiple ways to become a computer specialist. Training requirements for computer support specialist posts differ from company to company but some formal college education is always a boon. A bachelor's degree in computer science or information systems is preferred and the minimum qualification for some jobs. But some jobs may need only a computer-related associate degree. While for some, good work experience in the specific field with certificates may substitute for formal education.
There are a lot of companies these days which do not have rigid criteria for anyone to qualify as a specialist. Certification and practical experience seldom make up for a degree. These certification programs are offered by a host of vendors and product makers. As mentioned earlier, a strong problem-solving, analytical, and communication skills is equally important since troubleshooting and resolving the problems of customers are what is expected of computer specialists. One have to be regularly in touch with other computer personnel, customers, and companies need the computer support specialists to communicate with the clearest details on paper, via e-mail, through phone call, or even by personally meeting the clients. Writing skills are also important when preparing manuals for employees and customers.
When computer support specialists start off, they usually get employed with organizations dealing directly with customers or in-house users. Then they move on higher up to a position where they use the experience that they have learned from feedbacks from customers to increase the efficiency and performance of future products. They move up the hierarchy ladder based on their job performance and not on qualification and degrees. They can become software engineers from computer specialist in the course of time. C S specialists in hardware and software companies have greater potential to upward mobility.
With the rapid advancement and expansion of technology, it is required of computer support specialists to acquire and develop new skills. These can be done through professional education programs given by employers, hardware and software companies, colleges and universities, and private training institutions. There are a host of other mediums to enhance skills and management. A lot of computing services firms come up with good seminars for the development of computer support specialists.
by: John mathew
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