Business Pbx Extending Smb Call Handling Functionality

If you are planning the future of your small enterprise at the starting level

, give it an image that can make it stand out of the ordinary. This is mainly because every business owner sets down certain business benchmarks in the corporate arena that help them grow in the business world. Small Business PBX has become one of the basic necessities of business enterprises today since it allows SMBs to set up the latest phone channel that can help them achieve all their goals in a timely manner.

The use of Hosted PBX systems in the telephone channel of the small and medium scale enterprises establishes a connection through a digital channel. This hosted communication interface helps gain a better business image due to the various features that include:

*Call screening and announce

*Interactive Voice Response

*Fax and Voicemail

*Call Parking

*Toll free number integration

*Setup of local numbers

*Dial by name

*Caller Identification

*Simultaneous Ringing

These are some of the many outstanding features of Business PBX that streamline your business operations in a way that the entire business can be seamlessly integrated through a single communication infrastructure. The best part is that this interface is available only in the soft form to make your call management easy and to reduce the expenses involved with the system. Hosted PBX services ensure that you can have access to your important business calls even when you are on the go. This is done to ascertain that you have the option in your pocket all the time and you can answer when its your call.

Call functionality is not so easy to manage as it seems. There is a series of features that make the integration of this hosted communication interface so easy.

*Call Hunt: This option of Business PBX allows you to set certain highly prioritized extensions in a series so that they may ring in the order defined for them. This priority can be changed as per the varying needs of business.

*Call Rotation: There are sometimes cases in call hunt when a call gets answered at the first extension it rings. In that case, certain extensions never get a chance to receive the call. Call rotation ensures that each time, the first time ring to an extension will vary.

*Simultaneous Ringing: This feature of Virtual PBX ensures that you may set certain numbers to ring simultaneously at certain extensions so that any free extension can answer the call.

*Call wait and call queue: In case all the extensions are busy, the user calls are placed on wait and are maintained in the form of a queue based on the order in which the requests had arrived. As soon as an extension becomes free, your call is directed to the correct destination.

*Music on Hold: The use of this feature of Hosted PBX ensures that the employees feel that their requests are being processed and they tend to hold on for a longer duration as they would otherwise.

*Voicemail: If a customer is too busy to hold the call when the business phone extension goes busy or there is nobody on the other end to receive the call, customers can leave you a voicemail that can be directed to your inbox and your team can contact the user whenever available.

The proper flow of call through this Business PBX channel ensures that the pathway to effective communication since the chances of losing potential business opportunities is reduced to quite an extent.

by: Adom Brown II

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