Business Process Management Speeds Processing Of 7,500 Pieces Of Mail

The UNIQA Group insurance companies receive thousands of paper documents by mail every day

. Sorting and forwarding these documents for action was taking too much time and effort, which is why UNIQA sought an automated Business Process Management solution. Its goals were to shorten processing times, lower administrative costs and better distribute the workload to speed up processing.

With the help of the webMethods Business Process Management (BPM) Suite,

UNIQA automated the entire process for its Austrian officesfrom receiving to processing paperworkand has created a viable foundation for future process optimization projects.

Faster distribution of up to 7,500 pieces of mail/day

Shorter processing times from several days to one to two hours

More accurate assignment of documents to the responsible administrators, from the start

Improved tracking of each document

Increased accountability via improved monitoring and control

Higher productivityscanning no longer needed

Greater flexibility to adapt to changing business processes

Controlling floods of incoming mail

The UNIQA Group Austria is one of Central Europes leading insurance groups and deliberately combines Austrian identity with a European system. Every day, the nine state headquarters of the UNIQA companies in Austria get flooded with paperup to 7,500 pieces of mail, each averaging five pages. Once the mail comes in, each document needs to be assigned to an administrator based on different criteria, such as by insurance industry branch or responsible department.

In the past, document distribution was time- and staff-intensive. It could take several days before documents finally reached the right administrator, who then had to scan them for documentation and archiving purposes.

More efficient sorting and distribution

As part of an array of different projects to optimize business processes, UNIQA initiated the electronic document flow process. Using webMethods BPM, UNIQA aimed to improve its current approach and also demonstrate the potential of Business Process Management foster other process improvements.

According to Thomas Durstberger, project manager in charge at UNIQA Software Services GmbH, the webMethods BPMS was chosen after evaluating various alternatives. In addition to the functionality and quality of webMethods BPMS, the long-standing collaboration between UNIQA and on Service-Oriented Architecture projects contributed to the selection decision.

by: Alan Thurner

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