Colorado Answering Service Provides Around-the-clock Support For Area Manufacturer

As a consultant that focuses on increasing productivity for manufacturing companies

, I have to look at all aspects of my clients" business "" from production floor automation to management structure. When a referral client approached me with his woes during the heart of the recession, things were looking grim. Business was down close to 40 percent, and the client had already traveled many popular avenues to no short-term avail.

While it"s important to look to the long term for any business, a lot of businesses were in a sink-or-swim scenario. What can I do to cut costs immediately? How do I increase business-to-business transactions to promote higher overall sales when so many people simply want to hold onto their money until the economy gets better? If I have to spend money to make money, where do I get the extra funds?

These are all legitimate questions. A co-worker suggested we try one simple strategy to answer all of these questions: hire a Colorado answering service. It was an intriguing response. He had previously used an Ann Arbor call center with one of his clients back in his hometown, and the company had yielded great results. Based on the friend"s advice, I looked into it and was pleasantly surprised by what I found.

A common problem for manufacturing companies is multitasking internal and external communications while managing floor operations. So much time is lost for field personnel in answering both customer and co-worker interaction, no matter what the medium, that these companies are continually plagued with productivity issues, backed up orders and the like. By implementing a nationwide answering service, the manufacturing company would be able to eliminate less important communication across all aspects of the business.

We called up the Colorado answering service and put them to work. Between scripts and the company"s knowledge base, the trained staff fielded calls 24/7 from clients and co-workers in a courteous, professional manner, answering all calls in a timely manner and treating customers with respect. Messages taken by the nationwide answering service can be delivered to manufacturing staff based on a dynamic platform, whether by email, text, phone, fax or pager.

After a few months, my client was already seeing huge results. Manufacturing floor personnel were finding more time to accomplish important tasks. Time spent doing administrative work had been cut down significantly. Late orders were decreased by as much as 60 percent, and a random survey on company productivity showed that personnel reported an average 40 percent increase. What had all started with an Ann Arbor call center was materializing into a major cause of this Denver manufacturing company"s continued survival and overall well-being.

In the end, my client was extraordinarily impressed with the effectiveness of this new platform. The company reached record sales numbers last December, even as competing manufacturers went out of business around them. Now, as the economy slowly rebounds, the manufacturing company has positioned itself as a major player in its space and continues to see sales jumping and improved customer satisfaction.

by: Gary Holthaus

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