Comparing Offshore Call Center With In-house Call Center

The debate on offshore call center and in-house one is a very long existing one

. There are some very good points for each side that makes them better than the other one in some respect. However, the former usually ends up on a higher ground in such debates.

Mentioned below is a point-wise comparison between them:

The Cost Factor: This is one of the biggest factors which make offshore vendors much more attractive and desirable to businesses. These businesses are always looking for solutions that can reduce their overhead expenses and the offshore business model does exactly that. The cost of in-house processes is much higher as compared to those of the outsourced ones. This is because organizations have to pay for infrastructure setup, staff employment, staff maintenance, equipment and various technologies that are required to successfully run the center.

Quality: As these are not your core business activities therefore you can never get as better and efficient as an experienced offshore call center services provider. Offshore vendors maintain highly skilled and experienced team of call agents who are expert in various BPO service domains. They have to maintain these resources on a permanent basis as they have to provide services to their clients on a regular basis.

Data Security And Intellectual Property Protection: Organizations have to be very careful when it comes to the security of their data. They cannot risk their data getting misused by their competitors or anyone else. In-house centers are very effective in this matter. Organizations can easily implement various security protocols and keep a close watch on the flow and usage of data. Offshore vendor cannot provide such strict and reliable data security as they are located at far away locations and clients can't overlook them personally. However, most of the service providers have strict security protocols and maintain all the facilities that are required to protect the intellectual property of its clients.

Availability Of Resources: Asian countries such as India have huge availability of resources that are readily available. Finding talented resources in these countries is very easy. They are usually proficient in English and have strong analytical, managerial and technical skills. Thus, finding resources that are suitable for a particular process is not so hard. Whereas in western countries, the population and the actual number of available resources is so short that finding suitable call agents is very tough. Further, the salary expectations of these resources are way too higher than that of their Asian counterparts.

Each methodology has some benefits and some drawbacks that organizations are required to go through before making any decision. However, it has been observed and strongly established that an offshore contact center is much more effective and beneficial than in-house deployment of same services. Whether you need an inbound or require outbound customer services, you can always find a cost effective and reliable service provider in offshore locations.

by: Kimberly Brown

POST COMMENT

More Than Oz, Narnia: Home Renovation For Your Dream House Initiatives In Dha Islamabad Required To Help With Boosting Pakistan Houses. Checking Out The Several Provisions For Housing In The City Home Decor Furnishing Converting Your House To Home Recycled Rubber Flooring Exceptional Choice For Houses Staging Home For House For Sale In Texas Lets Get The Most Out Of Advertising Tips For Houses For Sale In Florida Romaa Paradise : Romaa Housing Shubhkamna Group Apartments With Club House And More@ 09999684905 Important Pointers On How To Buy A House Fit For Your Family The Pros And Cons Of Utilising Guest Houses Vs Hotels For Conferences And Meetings Ascot House The Premier Wedding Venue In Melbourne Various Logic Behind Why You Should Install Outdoor House Lights