Contact Centre Solutions For Business Needs

Contact Centre Solutions For Business Needs

Contact Centre Solutions :

Today, customers contact companies by calling, emailing, chatting online, visiting websites, faxing and even instant messaging. A contact centre is a centralized office used for reception and transmission of large volumes of requests by telephone. Inbound Contact centres deal with product support and customer enquiries. Outbound contact centres deal with telemarketing of products and/or services. In addition these contact centres collectively handles letters, faxes, live chat, and e-mails.

A contact centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. Most major businesses use contact centres to interact with customers. A contact centre, also known as customer interaction centre. Through contact centres, valuable information about company are forwarded to the appropriate department or staff.

Helios Outsourcing is a direct subsidiary of the UK based VoiceStream group of companies having an international presence in seven countries. Established in 1985, the group is responsible for over two hundred & fifty employees worldwide.

A privately held corporation, Helios was created in conjunction with several companies to provide offshore outsourcing & contact centre management services to them. Helios, since its inception has created a catalytic change in the industry through its innovative processes, committed workforce and a go getting attitude. At Helios, the right people and processes synergise together to help you gain maximum efficiency and focus on increasing the core business values of your company.

Our global offices in the UK, Australia & India in addition to our international partnerships with offshore delivery centres around the world enable our clients to leverage the unmatched benefits of outsourcing without compromising on quality of service or performance.

At Helios, we believe in being the best in the business, adding value to our stakeholders and evolving into a force which shall continue to set standards for years to come. The key focus has always been to develop trust by delivering outstanding quality to enterprises worldwide and achieving increased operational excellence as a means to enhancing shareholder value.

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