Cut Down Perceived Waiting Times With Satellite TV For Businesses
Cut Down Perceived Waiting Times With Satellite TV For Businesses
It seems like nothing makes time go slower than waiting around. When you head to the dentist, the doctor, a meeting at a client's office, the DMV, anywhere where you're likely to be 'put on hold,' that 35 minute wait can be excruciating. Many business owners don't realize that there are definitely ways to make the wait seem worse, like not offering entertainment or giving an idea of how long is left to wait. Instead of leaving customers and clients out to dry, the wise business owner with a waiting room will try some of these simple techniques to improve their customer service reputation.
1. Provide Entertainment. Today's world requires more than just a stack of ratty old magazines to keep busy clients and customers entertained. One of the top ways to improve a client's perceived time spent in your waiting area is with satellite TV. With many channel options, and excellent picture quality clients are guaranteed to feel that their wait time is passing more quickly. In addition, the high definition picture of today's satellite service gives a highly professional air, as opposed to the old grainy television set showing soap operas in the corner.
2. Offer Wi-Fi Internet. It's likely your office or business already has Wi-Fi for the employees, so why not extend the service to your esteemed clients? Post the password and network name on the wall for easy client access, so the receptionist won't be swamped scribbling out the info for client after client, and your clients and customers are sure to feel well taken care of. Knowing that it's possible to be fully connected and productive, even while waiting for an annual dental cleaning or real estate presentation, is a good feeling that those visiting your establishment are likely to recall in the future.
3. Refreshments. While it's certainly not possible to offer a full lunch spread each and every day (and if it is for your business, you probably don't need this article!) it is nice for clients to not have to ask for a cup of coffee, a water, or a cup of tea. If possible, have the person working in reception take care of snacks or beverages. If not, setting up a coffee stand is super easy and will only take a few minutes. However, to a waiting customer the time taken to make and sip a coffee will help the time fly by.
4. Think About What Your Reception Area Conveys. If your brand new satellite TV is playing sports all day in your medical office, unless you are in sports medicine, your clients will likely be confused and will certainly not be as focused on the real message or goals of your company. Try to surround your visitors with information and messages that really let them know who your business represents, and who it serves. Remember that even though the old adage says you 'can't judge a book by its cover' what they mean to say is you probably 'shouldn't.' In fact, first impressions are of paramount importance, so make a go
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