Desired Outcomes and the Depth of Your Business Relationships

Desired Outcomes and the Depth of Your Business Relationships

Relationships without a desired outcome can come across as meaningless and superficial. A relationship with no Desired Outcome is not a relationship at all. It is simply a momentary, superficial exchange between or among people. Add a Desired Outcome, such as a business agreement or even a mutual desire for friendship, and suddenly the expectations of and requirements for both parties reach a much higher level.

For example, when two people make eye contact in a hotel lobby (at least in Western cultures), it is natural for them to smile, say hello, or acknowledge each other in some way. That is not necessarily a relationship of great significance. Assuming they ride together on the elevator and exchange comments on the weather, they are still simply in superficial "transaction mode" with each other. But let's assume that they soon discover they're both headed for a boardroom wherein they will be introduced to one another and invited to engage in a discussion of a new business agreement. Then a significant relationship begins to develop.

Once they make this discovery, their dialogue takes on new dimensions. They becomeconsiderably more interested in one another. They listen more carefully, interact more intentionally, and take the entire experience more seriously. This is because they are now invested in the relationship; if it goes well, they stand to gain something, and if not, they may lose a lot.

The two factors are multiplied together rather than added together for one simple reason: if only one factor emerges without the other, then the net result is failure. Much Awareness with poor Performance won't cut it. Neither will great Performance with very little Awareness. Without Awareness of Desired Outcome and overall context, there will be little accuracy in terms of goal setting and accomplishment, no matter how much motivation and energy are put into the endeavor. With great Awareness but poor Performance, goals will not be reached.

The good thing is all of these skills can be learned. You can learn to notice more and thereby increase your awareness. You can learn to listen well and communicate clearly, and you can learn how to read people andadapt your responses to the way each person would best receive your communication, without losing touch with your authentic self. Also, you can learn to cope with and adapt to change.

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