Disaster Recovery For Businesses

Technology is what drives todays businesses

Technology is what drives todays businesses. Without the machines, computers, networks and other equipment working together in tandem, the entire operation will collapse. Since we always see everything working without a hitch, we often take it for granted that it will always be so. But one has to always consider the possibility that business may be interrupted any time and operations suspended indeterminately if technology fails.

What can one do to prevent such a scenario? One can always be prepared with a well thought out disaster recovery plan. Smart businesses always have a back up plan to ensure continuity in operations. Imagine a situation where your telephone lines die on you all of a sudden, for no apparent reason. Or a sudden riot, or hurricane or an earthquake that disrupts all operations? Though these situations may seem far fetched, they do happen and it pays to be well prepared. The situation may take days or week or even months to resolve. During that time, can a business really afford to lose its customers to the competition? How do customers buy the products or services, pay the bills and get customer support? Can you imagine the financial implications of such a situation?

The complexities of the issues could be great and you may have to wait for a long time for normal operations to be restored. Telecommunication companies like Numbertalk offer solutions by allowing the customers to have complete control over the inbound telephony services using their online call management systems. Customers can customize the inbound call routing, and even set up sophisticated call flow patterns using advanced call management features.

Call management consoles provide businesses with the flexibility, freedom and control that ensure consistent and seamless performance even in the face of disruptions.

Consider the case of a technical support department for a huge multinational company. Customers may be served by call centres where inbound call handling staff help customers with their queries. The call management system will have interactive voice response menus or IVR, call queuing and Hunt groups which can all be effectively used in the event of a disaster.

By creating a disaster recovery call flow, where the IVR menus, call queues, Hunt Groups and Voice mailboxes of the existing system are replicated, a highly effective system for service continuity can be developed. Here, instead of routing the calls to landlines, the incoming calls can be routed to employees mobile numbers and other regional support centres. From the customer point of view, the experience is seamless.

Apart from protecting your organisation in the event of a disaster, Numbertalk also offers services such as 0845 numbers, 0800 numbers, 0844 numbers, premium rate numbers, freephone numbers and 0330 numbers.

by: Kieron James

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