Electronic Driver Dispatch In Courier Software

Of all the features that can help a courier company with their internal operations

, it is hard to find a dispatching software feature that is more useful than electronic driver dispatch. This is something that is especially useful for larger courier companies. When you have a great number of vehicles and drivers in the field, you need a smooth, easy to operate system that allows you to track drivers in an organized fashion, and to be able to dispatch them as required. This is what electronic driver dispatch can offer you.

Depending on the company that is offering you this feature, you can be presented with this software in a number of different ways, but it basically breaks down to textual and visual, and sometimes with an ability to switch between the two. This means that when a dispatcher has a request for service come in, the first thing they can do is pull up a view of where all their drivers in the field are currently, and what kinds of delivery loads and statuses they are currently dealing with.

This gives the dispatcher the tools that they need to quickly assess what driver is going to be the best to assign to a specific pickup. This is very useful in rush delivery situations, because they can locate the driver closest to the pickup location and send them on the pickup immediately, greatly reducing overall response time.

This tool is also useful because the dispatch information is simply transferred to the units that the drivers are carrying with them. If you had to call or radio a driver to provide them with dispatch information, there is always a chance of something being misheard or written down wrong. This used to happen all the time in courier companies. Now though, you can simply upload exact GPS coordinates and delivery information with a touch of a button, ensuring that no mistakes are made whatsoever.

If you find that organization of drivers in the field and dispatching are areas where your business could use improvement, then electronic driver dispatch is a feature that you absolutely want to focus on obtaining when the next time comes to upgrade your courier software. It will make your dispatcher's job easier, and will improve customer satisfaction through creating faster response times to rush order pickups. It will also help to reduce any errors in dispatching by converting all dispatches to an electronic format.

by:Calvin Couris

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