Few Reasons For Every Company Needing Knowledgebase Software

Knowledge base software is generally used to compliment a helpdesk solution

. Similar to the FAQ feature of your website, this will help organise, present and explain the various reasons and processes of your existence and solve the most common of customer issue.

Knowledgebase software is a database that usually stores:

Articles

FAQ Q/A

White papers

Troubleshooting information

Knowledge tags

User manuals

Knowledge, as our fathers would say, is power. Every project management requires extensive use and share of knowledge. The wider the database, the better is the research result. Some companies use web based solutions to get critical project information. What are the ways in which a company benefits in this case? Here are some

definite signs.

Tracking real-time task progress

The job of project managers involves getting updated information about the progress of every ongoing project. Normally managers need to rely on the progress reports of workers which is given by their immediate coordinator. This is further clarified in meetings and discussions. However with knowledgebase software, all the data is automatically generated. Management software like this will chart the real time progress, keeping them updated and ready to address issues at all times.

Shifting real-time workload

The inability of managers to always observe the progress of a project in real time results in loss of both money and resources. With knowledgebase software, one can aptly divide the work such that the workload is equal on every worker and the project is complete within time. This is further ensures that no employee is highly or scantly aid.

Highly productive project meetings

Project meetings are generally done to do all the catching up on the different aspects of an assignment. How about every member is already aware of the progress? This inevitably will reduce the need of the catching up and the meetings that are done could discuss the further steps that need to be taken. Thus, the need to brief is eliminated and precious time is saved.

Generating customized reports

Customized reports will generate unique reports about the progress and effectiveness of a certain task or of a certain employee. This will empower managers the exact data needed for decision making on HR policies and other administrative issues. These progress reports will also turn haphazard meetings into streamlined discussion sessions.

Quality oriented projects

Many times the need arises to complete project on time but by sacrificing on the quality of the output. Poor project management is to be blamed in these cases. The main reason for this is lack of critical information and inefficient use of the resources. Project management platforms like knowledgebase software will let managers keep regular updates and the data needed to strategize the project functioning. With a quick fix available, both the deadline and quality is met.

Shared information

Last, but not the least, every aspect of a certain project is shared with every member working on it. This result in transparency and the employees are more knowledgeable about the requirements of the company and what is expected from them.

by: Charles Funkel

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