Flexible It Managed Services A Strategic Partnership Approach For Your Business

The main challenge facing CIOs today is to look for better technologies that can

increase the productivity levels of an organisation while also controlling costs. As competition grows fierce, the need for a better IT infrastructure and service levels is growing.

So what is the need of the hour? The answer is a strategic business solution that drives business growth and transformation, and helps generate better profit margins. All companies seek a flexible, agile and broadly capable IT support service provider that can help them optimise and advance their technological investments.

Time for Transformation

A growth in IT outsourcing companies is a clear indication of the changing business needs. Today CIOs want to engage with providers that offer cost-effective services, use the best breed of technology and have a truly global reach. Markets have gradually transformed from regular body shopping and offshoring contracts to a strategic process-oriented delivery model.

The future will see a hybrid of two most popular delivery approaches - Offsite services delivered through Remote Infrastructure Management (RIM) or a combination of offsite remote management and onsite delivery. Through a flexible partnership, organisations get an opportunity to focus completely on their core competencies, while allowing the secondary functions to be carried out by the IT outsourcing companies, they have partnered with.

This approach can offer multiple benefits, such as:

Increase in productivity and operational efficiencies

Lowered cost of managing IT infrastructure

Better control and efficiencies of scale

Reduced hidden costs and workforce issues

Access to a dedicated, qualified and skilled team of professionals

Better IT cost predictability

Significant increase in profit margins

Better alignment of IT with organisational goals

Better Return on Investment (ROI)

Reduce risk of ownership

Pay less for a higher quality of service

Speedy knowledge transition and reduce dependency on single manpower

Shared service delivery platform within business units and industry

99% -100% of SLA maintenance

Attributes of a Professional IT Managed Services Provider

Once implemented IT managed services must provide you with regular updates on spending, process compliance and quality of resources in terms of the manpower as well as the technology used. This is critical to help you define and manage resource requirements. This ensures the provider constantly invests in advancing and innovating existing technologies and processes, to be able to deliver highest level of efficiency and value.

IT managed services offer the most advanced IT capabilities while allowing organisations to maintain as much or as little control over their IT operations and infrastructure as they wish. You can choose from a wide array of services including Remote IT support, cloud computing services, desktop and server management and so on. All these are designed to optimise your investments and maximise the efficiency of your people, processes and business, as a whole.

IT Managed Services is a non-invasive approach to outsourcing, offering skills and competencies, with support tailored to your requirements. This offers you a two-way advantage complete control and flexibility over your information system without having to bear the pain or cost of running them.

by: Ramy Stuart

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