Forget All Business Communication Troubles With Unified Communication
Unified communication means communication integrated to optimize the business processes
. It integrates the real time communication like instant messaging, video conferencing and telephony with non real time communication like voicemail, email or fax. It is the communication technology that combines all communication tools integrated for the business and individuals to manage their communications effectively in a smooth way on a single platform. It gives control for features like presence and single number reach. No separate services and hardware are required for phones, video conferencing, instant messaging, fax, voicemail, etc. It integrates all of these into one same service with minimum hardware requirements.
What led to Unified Communication?
In todays technical-savvy world you have to keep yourself always updated about everything happening around you be it in the office or outside your office. You need communication tools not just in your office but while you are at home, park, a business trip or even having lunch in the restaurant. With the advances in the technology the offices have become virtual that makes use of internet. That means you would be working online for business not only in your office but anywhere and anytime. Communication consists of voice, email, messages, fax, video, audio, etc. If you say voice is communication then hold for second, it is just a piece of communication. There is a lack of integration of all the services required to communicate in an effective and efficient way. The use of different technologies is also not an optimal option to carry out the communication.
Business and Unified Communication
Businesses need high quality communication services for highly secure experience at the workplace so that
Communication is easy, efficient, fast and reliable.
Businesses are capable enough to adapt to the changes in the market.
More and more innovation is encouraged.
So what does unified communication actually do to improve the business processes?
The employees who are generally out of their offices for business trip can easily remain in touch with their co-employees through their softphones and IP phones.
The organization can reduce their costs incurred for accommodating the employees by allowing them to work at home. This is all possible through unified communication. The organizations can also take advantages of such communication system to tap the foreign human resource in no cost.
Interaction would be made simpler and more effective through web and video conferencing. This reduces the cost of travel to attend the meetings and telephone calls.
Single service provider will provide you all the required services. You can make yourself reachable to others through just a single number.
Some other benefits include:
Simplified interactions with customers through single number access to people with minimum resources
Higher availability of associates using features such as find-me/follow-me services
Higher speed and better execution with enhanced access to clients and colleagues
effectiveness and efficiency from enhanced communications capability
There are many Hosted PBX providers offering amazing communication solutions through Unified Communication needed in every organization to simplify the interaction among the employees and between employees and customers. Hosted PBX systems are offering the latest features to make communication fast, reliable and secured. Through hosted IP PBX or PBX VOIP users will have more ways to remain connected on cell phones, soft phones, email and faxing. All these are unified into a single access point.
by: Adom Brown II
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