Gulliver Meets Twitter: Travel Issues Handled Via Social Media

Gulliver Meets Twitter: Travel Issues Handled Via Social Media

As part of the business/client relationship, it's not unusual to make trips to visit your clients for meetings to map out ongoing and future projects. In some cases it may require air travel and being at the mercy of the airlines and Mother's Nature's whim.

We recently had the privilege of traveling to visit such a client and let's just say that the trip started off on the wrong foot. But thanks to social media, our issues with the airline came to a rather amicable solution.

Our trip began innocently enough: an early morning wake-up call (hello 3 a.m.!) and a trip to the airport to experience TSA's security measures prior to a 6 a.m. departure.

It didn't take long for a rather uneventful business trip to become chaotic.

After we boarded the airplane and took to our seats, it was soon obvious that our plane wasn't going to pull away from the gate and depart on time. Thanks to a door not sealing properly (minor detail), our flight was cancelled and were left having to deal with a gate agent who was, shall we say, not ready to handle the deluge of unhappy customers. So much so that amid the disorganized chaos, our plight was temporarily' rectified by putting us on another flightwithout a boarding pass (we learned the hard way).

Enter Twitter.

While dealing with cancelled flights, rescheduled connections without our knowledge and luggage issues as a result of customer service snafus, we decided to take our problems to the social media platform with the following message:

Not long after while still in transit Delta soon responded to our plight and wanted additional information about our experience.

After further explanation of the events via direct message exchanges throughout the course of the day, we soon received an apology from the airline's social media representative and a travel voucher good for one calendar year for our traveling troubles. Plus, we got the added benefit of having our luggage hand delivered to our hotel after it was inadvertently re-routed due to our "bumping".

So there you have it: behold the power of Twitter/Social Media!

Have you had any negative experiences that you tried to handle via social media and if so, how did they turn out?

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