Helping to Provide a Whole New Level of Care

Therapists and counselors are caring people

Therapists and counselors are caring people. Their job demands they are compassionate, understanding and empathetic.

In recent years, the trend has been toward therapists being more self-sufficient than they ever have been before. In order to protect privacy and maintain their clients' confidentiality, most therapists are responsible for keeping their own appointment book.

As a result, many times their patients will call to schedule appointments with them while they are in session. Patients must leave a voicemail, and the counselor may only have a few minutes in between appointments to call people back. If the client is in a meeting or has gone to lunch, another opportunity to connect has been missed. Then the counselor leaves a voicemail, but of course when the client calls back the counselor is probably in session again.

Going back and forth is no doubt frustrating for the counselor and his patient. And if the patient is suffering from serious mental health problems, then getting in touch with their counselor quickly is very important.

Luckily, there is a solution that can help everyone appointment software. The counselor can integrate this online booking software directly into his website for seamless appointment setting.

The process is easy:

The client visits her counselor's website and accesses the user-friendly online appointment scheduler. The client picks a date and time to meet with her counselor that is convenient for her, and types in any issues that may be important for her counselor to know ahead of time. Only available dates and times will show, so that clients won't be able to double-book times with the counselor.

When the counselor next has an opportunity to check his e-mail, he sees that an appointment has been scheduled by one of his clients. He can either accept or decline the appointment. Or, if there is a conflict that recently came up, he can suggest a new time. He makes the appropriate entry in the online scheduler.

The client then automatically receives a message about the status of her appointment the counselor doesn't have to actually type out an email or call her back, which is a very important time-saving step.

Once the appointment has been formally set, the client then receives an e-mail reminder prior to the appointment. The counselor may also choose to add the appointment to their calendar automatically if they are using programs that support each other.

Setting appointments online will no doubt add to the level of care a health care provider can give his patients, and it will put the patients at ease because they know they can easily schedule a time to meet with their doctor.

Helping to Provide a Whole New Level of Care

By: Nathan Rowe

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