Hosted Pbx Solutions Offer Businesses Various Benefits

A PBX (private branch exchange) is a telephone system setup that allows calls in and out of a specific business, and between all of its extensions

. This not only cuts costs by allowing local automated switching of calls, but also makes numerous additional features available. With the advent of VoIP (Voice over Internet Protocol), a PBX can now be delivered as a software service over the Internet.

Hosted-PBX allows a single number to be used for the entire company, with automated menus to allow the call to be transferred to the correct party with ease. Calls can even be transferred to remote locations (such as telecommuting employees' homes or mobile phones) since there is no requirement to be physically connected to a phone jack at the main office to be part of the company network.

Some companies can do away with the brick and mortar office setup altogether and run their entire communications network over a hosted VOIP service, with all workers connected using only their own phone equipment to gain access to all of the communications features of the business. When paired with VoIP and SIP service, network access can be gained via VoIP phones, computers, mobile phones, and regular phone lines.

Costs are instantly cut insofar as office space, furnishings and equipment. There is no need for onsite hardware installation or maintenance, and the system can be integrated with a custom billing plan that completely eliminates costs for intra company calls and only bills calls made to and from external lines. This makes it easier for telecommuters - they don't have to request later reimbursement of communications related charges.

Features commonly associated with PBX are call forwarding with find me follow me (various devices associated with the party with whom contact is desired can be rung one after another) as well as group ring which can either be set to ring all the phones associated with a group at once, or in a pre-specified order until someone picks up.

Automated receptionists can be implemented, as well as various menus and directories so incoming calls can be quickly and efficiently routed to the correct party. This can increase customer satisfaction and employee productivity, cutting down on time lost.

Using VoIP PBX services gives any company the power to go 'virtual' and reduce overhead. These business VoIP phone services can bring about the increased worker efficiency and the customer and employee satisfaction needed for a smoothly running company.

by: Andrew Wiggin

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