How A 24 Hour Answering Service Can Assist Your Business
Jane from Rhode Island is the head of the communications department in a marketing firm
. She had been wasting payroll on hiring employees to answer phone calls and deliver messages for years. As the company expanded, she continually needed to hire more workers. The money being spent by the company was ridiculous and needed to be cut back. These people were not available 24-hours a day, so she decided to switch to voicemail. This system seemed to work for a while, but she realized that her callers and consumers were not calling as often. Their satisfaction with the company was down because they felt their calls and messages were impersonal, and some messages were even getting lost and never delivered. After one of her coworkers missed a very important sales meeting because he had never received the message about it, she decided the voicemail had to do. After looking around at her options, she made the decision to go with a 24-hour answering service. Although she was hesitant at first to have people who do not work in the company answering their calls, she was reassured when one of their devoted sales representatives called Jane to tell her how pleasing and reassuring it was to talk to the live voice from the 24-hour answering service. He felt he was really being heard, and this satisfied Jane. Since the department has made the change to use a 24-hour answering service, the company has had its largest increase of profit ever.
How A 24 Hour Answering Service Can Assist Your Business