How Can Lawyer Answering Services And Attorney Answering Services Save Law Firms Money?

Law Firms can save money by using a call center or lawyer answering service.

Since you may frequently find yourself out of town or simply away from your office, you will most likely be unavailable to answer all incoming calls. Unanswered calls can result in missed opportunities and create poor impressions upon your client base. Attorney answering services help save you time and effectively recruit new and potential clients. Clients who have a positive experience with your firm throughout all phases of the legal process may refer friends or colleagues to your practice and generally help improve its credibility.

Attorney Answering services save lawyers valuable time and money by providing specialized answering services in many areas of legal practice including criminal, business, and family law. Lawyer answering services provide the specialized answering service programs to meet your law firms needs. Attorney answering services ensure that all incoming calls are answered day and night, that all your appointments are properly scheduled, and that other calls are appropriately routed to the requisite person or voicemail. With all calls, messages, and voicemail accounted for, your firm will have access to all information as needed.

How can attorney answering services save your legal practice money? Compared to hiring a traditional receptionist, attorney answering services are far cheaper. Receptionists require you to pay a salary, employment taxes, benefits, recruitment and retention costs, as well as training feesnot to mention the expense of office equipment, computers and software, the ongoing maintenance of said equipment, office space, and additional costs associated with bringing on new personnel.

Specialized attorney answering services improve the first impression your practice makes on potential clientele and in time can deliver new positive referrals. If youre torn between hiring a general answering service and one that specializes in attorney answering services, opt for one with experience and youll find yourself handling fewer calls.

Personal Injury Practices: Let a lawyer answering service field your potential client calls and fill out intake forms in CSV format. They can then forward these forms to you to be imported into your case management software.

Criminal Defense Attorneys: Hire an attorney answering service and retain clients on the first call. Virtual receptionists connect you with client callers and then remain on the line to transcribe the conversation. Theyll then forward a transcription of the call to your email, complete with fees, credit card information, and all relevant case facts.

Immigration Attorneys: Specialized lawyer answering services offer multi-lingual and Spanish answering services to provide your clients with answers and legal support on their first call.

Despite your best efforts to field all incoming calls, long phone ring cycles and those calls left unanswered can deliver the impression that your practice is unable to take on new clients. Attorney answering services effectively provide answers and transfer phone calls to individuals who deliver the answers callers are looking for. Take advantage of specialized and experienced lawyer answering service to provide service thatll improve client satisfaction and serve as a tool to help you grow your legal practice.

When searching for the best lawyer answering services, consider the following questions:

Can the attorney answering service provide 24/7 support?

Do they provide lawyer answering services in both Spanish and English, i.e. multilingual or bilingual support?

Do they provide their virtual receptionists with specialized training?

Can the lawyer answering service deliver customer referrals?

A lawyer answering service is one of the best investments you can make for your practice. Although more costly then a general answering service, specialized lawyer answering services deliver professional call handling and the positive results your practice needs.

by: Erica Ronchetti

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