How To Put A New Dispatch Program In Place At A Courier Company

Buying a new courier program for a courier company is only part of the process

. What many people don't realize is that it's equally important to plan for how to properly implement the courier software as it is to buy the program itself. There are things that can be done to help make sure that the process of putting the new program in place is seamless. If those steps aren't taken, many times the transition actually causes more difficulties than people are prepared for.

The first thing that you need to think about when it's time to discuss putting a new courier program into place is how you are going to train your employees to use the new program. Training is the one element that will make every other element of the implementation function much smoother. If training is in place, then your employees will be less likely to have problems after the new software goes into place. This not only creates smoother functioning of the staff as a whole, but it also helps to ensure that your customers stay satisfied.

Testing is another important part of putting your new program in play. When you're installing courier software, it is going to be running on both the handheld units that your drivers carry, as well as on your office computers. It is important that you test and make sure that the software when installed on both of these systems works as it is supposed to. Otherwise you can encounter errors when the system is live, which can cause everything from lost deliveries to a courier company that can't even function because their entire system is down.

Making sure that your customers know there is going to be a change in the software that you are using is also something that it is critical that you not overlook. Many courier programs have elements in them that your customers will be accessing directly, such as the tracking or online order system. Customer dissatisfaction can skyrocket if unexpected change is encountered, so make sure your clients know that things are changing before they do.

Finally, use your new courier program in your marketing. You're bound to have picked up on some cutting edge features that your competition might not have access to yet. Work this into your marketing to help lure some new customers into your business who are looking for couriers that can offer them the latest technology.

by: Calvin Couris

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