How To Select A Call Recorder For Your Small Office

Many people would like to record their telephone calls

, and there are many reasons to do this. Recording your business calls can help to document your conversations and protect against potential legal liability. Taping phone calls can also be a useful way to improve your personal performance in calls; you can review calls that went well or poorly and listen for the things that made those calls work well and also for the areas of improvement.

Call recording is obviously cost-effective. Over 95% of call centers record their telephone calls, often at a cost of $1,000 or more per agent. And you can do the same for your personal use at a much lower cost. Most call recorders for small offices cost between $100 and $400.

Here are the most important features you should look for in a telephone recording device for your office:

1) No added noise or loss of audio volume on the call. If this seems like an obvious requirement, it may not be to all recording manufacturers. Weve tested recorders that add buzzing, clicks and other noises to telephone calls. Some other recorders make it difficult to hear the other party. Since manufacturers are not likely to admit to this problem, insist on a money-back guarantee.

2) Good quality recordings. You want a recorder that doesnt force you to strain to hear the recording. Again, this doesnt always happen. Get a guarantee.

3) Digital file output. In the old days, calls were recorded on tape. But trying to find a call you recorded a few months ago can be almost impossible on a tape cassette and adds a lot of work if you intend to do that. If each call is in a separate file, its a lot easier to find, and even easier, if you get feature #4 below.

4) Capture all the information available. Unless youre willing to put a lot of work into adding information to the recording file, youll want the recorder to do that. That includes caller ID on calls you get and the dialed number for calls you make, as well as date, time and the length or duration of the call. Most recorders dont get all this information, but if you make a lot of calls, youll find it invaluable.

5) Easy ability to store recordings where you want. Many recorders have only internal storage and save their files in proprietary formats you cant use on a PC. Look for recorders that store their data on an SD card or USB data stick or otherwise make it easy to store where you want. Some new recorders will even store your data on the Internet, so you can access them anywhere.

In the past, a telephone recording device that had all these features would cost you $200 or more. But now, you can get a recorder like this for as less than $70. For example, RecordingMagic offers a recording system that starts at just $69, and has all of these features, including storage on the Internet.

Call recording has improved greatly over the years. Taping phone calls used to be expensive, despite quality problems. Now you can record calls in your small or home office with great quality and at much less than big corporations pay.

by: Recording Magic

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