How to Remain Calm with Rational Detachment
Have you ever wondered how some employees can remain calm under any circumstance
, while others become easily frustrated and stressed? How some employees manage to maintain their professionalism no matter what situation they face, while others have a difficult time not taking similar situations personally?
The reason some people are able to stay calm regardless of what they are faced with is most likely the result of their ability to "rationally detach" from challenging situations. This means that they have learned how to stay calm and maintain control by not allowing negative comments and actionseven those that attack appearance, race, gender, or competenceto personally affect them.
Rational Detachment is one of the key factors in setting limits with those in your care. Without the ability to rationally detach, team members may find themselves reacting in a challenging, defensive, or even aggressive manner in a crisis moment, further escalating the situation.
It's important to find strategies to use that allow you to stay in control when a crisis situation arises, so that you always react as professionally as possible. By learning and using Rational Detachment, you can maintain a professional attitude and response during a crisis moment, helping you to provide Care, Welfare, Safety, and SecuritySM for those in your care, for yourself, and for others around you.
To defuse crisis situations when they occur, follow these Rational Detachment techniques:
Start with strategic visualization. This means having a plan in place before incidents actually take place. To use it, think about the types of situations that are often challenging and require a specific response. Then, think about how to react to those situations calmly and professionally. Practice these reactions over and over. By having a plan in place and making these decisions ahead of time, reactions will be controlled and not fueled by emotion when a situation arises. This will help build your confidence in crisis situations.
Make sure to take the "team approach." Have another member of your staff available for support when working with a person whom you expect might react to your message with hostility. This ensures there is someone to back you up and makes it easier to maintain your professionalism.
Engage in positive self-talk. Remind yourself that if you are the target of an outburst or negative situation, you are rarely the cause of the actual behavior. Tell yourself, "I know what I'm doing. This isn't about the two of us; it's about other issues in his life."
When an incident occurs with an individual in your care, share the experience with team members and debrief them on what happened. This helps put emotions in perspective while providing the opportunity to discuss response plans improvements for the future.
Whatever the situation, it is important to recognize that you will not be able to handle every situation you face on your own. It is unrealistic to expect that of yourself. Sometimes, the most professional decision you can make is to step aside and let someone else take over.
How to Remain Calm with Rational Detachment
By: Erin Treder
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