How to use Problem Steps Recorder to Help Troubleshoot Windows 7
How to use Problem Steps Recorder to Help Troubleshoot Windows 7
There are so many problems in computer. Many problems can be supported by computer technology to solve, but the other can not be solved ,what should we do?You might be amazed that Problem Steps Recorder in windows 7 can help you solve it.
The Problem Steps Recorder tool is a simple screen capture utility that grabs screenshots whenever a mouse move or click is made and documents all the data into a zipped MHTML report page that can be sent off directly to the help desk. Every step of the user's actions is logged complete with a screenshot with the item highlighted, and it even allows the user to provide commentary on specific details.
Type in "psr.exe" (no quotes) into the Start menu Search box to start up Problem Steps Recorder.
You can use Problem Steps Recorder to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click (called a screen shot). Once you capture these steps, you can save them to a file that can be used by a support professional or someone else helping you with a computer problem.
Another helpful tip is to create a shortcut for it on their desktop using the path "C:WindowsSystem32psr.exe". Now when a user calls for support they have a handy icon they can use to launch it.
There is nothing fancy about the interface it has basic controls for easy use. Click on the Start Record button and go through the steps to recreate where the problem is.
While recording the process you will notice a small red dot image briefly by the pointer when new shots are taken. When done with the recording just click on Stop Record and then choose location to save the output file.
The output is saved as a zipped MHTML web archive file that can be viewed in Internet Explorer. Just have the user email it to you or put on a network share.
Now you can navigate through the recording and see what the user was doing. It creates a neat file that lets you scroll through each screen shot, view the shots as a slide show, or review tech details.
Here is an example of Slide Show view in Internet Explorer.
Then toward the bottom of the document more additional technical information is shown.
Another thing to point out is that during the recording session you can hit the Add Comment button and highlight an area of the screen and leave a comment or question.
This should make your life easier to reproduce some of the harder bugs.
Troubleshooting errors for a remote user can be very difficult since you can't actually see what's happening on the remote system. Often it comes down to a user saying he didn't click a button, open a program, close a program, or so on. The new Problem Steps Recorder (PSR.exe) allows you to see exactly what's going on, documenting every action that takes place on the system experiencing problems.
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