Improving Your Business With Hosted Knowledge Base

Advantages that hosted knowledgebase software can provide:

Enterprise quality products which are often completely free.

The software is completely hosted and managed by the developer, also the one who takes care of the server, networking, backup and hardware. Thus there is no headache of maintenance problems from the users side.

They are mostly compatible with Windows, Linux, ASP, SQL Server,ASP.NET, PHP, MySQL and other platforms.

You do not need to install software additionally. All your work is complete via the web browsers. Thus you dont need any extra technical skill and manpower.

Your brand identity is fully customizable and you can even use your own domain name for the hosted knowledge base and design your own page header and footer.

There are endless facilities of attachments to documents.

Articles come categorised by areas, products, etc.

Text search gives results quickly.

How all this can help your business grow: Organisation grade hostel knowledgebase software allows sharing of information through websites and this again includes in-bound customer support. This on a whole enhances the productivity of the staff and eliminates the chance of wasted time, searching across desperate systems. 80% of the customers who call in have the same question. It is both frustrating and repeating the same answer5 over and over again. The hosted knowledgebase software can help your business out with less investment in manpower. Thus the staff timing is reduced and your customers also get timely and professional answers.

A hosted solution also helps beneficial sharing of internal procedures and documents confidentially and faster. With better customer service and lesser employee grievances, you can really see your company prosper.

What to choose: with the increase in demand for hosted knowledgebase solutions, there is an equal increase in competition among service providers. This has only done good to the customers. High competition would mean lower competitive prices and better quality solutions. However, as an owner, you also need to be sure of the exact features that your organisation could benefit from. While the companies again could help, the better you know, the mopre satisfied a business do you get.

While competition has lowered the price for hosted knowledgebase solutions to a great extent, it is also true that the better the quality of service the higher price would you have to pay. The role of domain hosting providers is greater than the web hosting professionals for the company. As long as the hosting service is running perfect, the webmasters wont have any problem. Moreover, the hosting providers would be better responsible for the safety and security of the database.

by: Charles Funkel

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