In Remote Assistance Applications, The Opportunity For Organizations To Save Money And Man-Hours

In Remote Assistance Applications, The Opportunity For Organizations To Save Money And Man-Hours

Do you use the Windows operating system on your work computer? Chances are that you do, because we keep being reminded of how more than 90 per cent of all computers in the world use it. And if that is the case, have ever known that your operating system actually comes with a native remote assistance' capability? Chances are that, unless you are a geek, this would be news to you. And it shows how ignorant many of us remain to the true capabilities of the computers we use on a day to day basis.

As it turns out, the remote assistance feature is one that lets someone, on another computer (possibly miles away) to access yours over a network, and actually do stuff on it without being physically behind the computer. It is simply amazing stuff. What is interesting is that this is not limited to a local area network, but that it is also something that can be done on a wide area network.

Now if you are not a geek, and you have not been awake to that existence of the remote assistance feature (and you also don't have an in-house tech guy), chances are that you have always had to travel to the nearest place you get your computer repaired whenever you encountered difficulties you couldn't sort by yourself. Alternatively, you are likely to have always had to call the tech guy to come over. And further on, chances are that you are likely to have always spent some amounts of money on the transport element - and quite a bit of time getting to the tech-guy's place (or getting the tech guy to come to your place). Further still, chances are that some of the troubles would have turned to be software troubles, which the tech guy is able to sort without handling any hardware bit of your computer. At an organization level, the amount of money and time spent in this way can be simply huge.

As it turns out, through the remote assistance feature, it is possible for techies to help users' with software-related problems without actually being physically present where the problems are. The system gives the remote administrator (the tech guy), the rights to access it, and control it for a time, from wherever they happen to be. It is something that can be used in resolving software-related problems (which, incidentally, happen to be the sorts of problems for which most people seek assistance), without need for the support staff to be physically present. And it is something through whose use an organization can get to save itself considerable sums of money and man-hours. Think, for an organization with a number of branches and with a wide area network, of the amount of time and money that would be spent by support staff in moving from one branch to another trying to resolve software problems that could be centrally resolved through remote assistance. It is not hard to see that, in the long run, you could be looking at very huge savings, made possible through the best use of remote assistance features.

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