Integrated Communication In Business

We all understand that in the business world communication is the lifeline for any business success

. You can imagine a damage that comes up when your company does not have a reliable and secure communication network. Since the inception of the telephone, it has been the centerpiece of communication for many years. It enables people to communicate in real-time. There is no need of traveling from one place to another to pass messages or have face-to-face meetings.

Nowadays, communication technology has boomed and new and efficient means of communication are being employed in every enterprise. It is important to note that during these times a number of facilities that include video, data and voice communication are being used through wireless and fixed devices. The critical and instantaneous nature of the internal communication system has forced managers to keep any eye on the health of a network by use of more powerful management and monitoring applications.

For example, the accounting software that has been traditionally used has been updated and revamped and thereby to incorporate many tools meant to analyze and track traffic from different sources such as instant messaging, call center, voice mail and many others. For instance, call accounting has offered a way to more powerful and complete communication management solutions. The new systems can consolidate the reporting process of different facilities to one logical solution. Integrated communication management solutions can be regarded as SQ L and web-based database driven and taking the advantage of multiple users and remote access. Managers have much control on the corporate communication performance, security and misuse. Companies are free to adopt different communication management systems and thereby realizing over 30% savings on the monthly telecom expenses. Also offered by the internal communication systems is the enhanced productivity.

Usually call accounting systems are regarded as reactive solutions. This is so because they only give a report on what has already taken place. The modern solutions are very different and integrated with the company hardware and they provide report as it happens for security and emergency notification.

It is important to note that communication management systems can greatly reduce the telecom expenses by monitoring and pinpointing the billing errors, curbing misuse and identifying network inefficiencies. Usually billing errors are responsible for up to 10% of a company telecom budget. Nowadays, companies are concerned about securing the sensitive data that requires monitoring solutions and highlighting possible breach about hackers, malicious personnel and spies. The integrated communication management solution systems are able to trace the unusual and obscure behavior and then alerting the authorized personnel.

Many companies are free to derive the huge returns by managing their communication networks effectively and properly. It is possible for companies to increase their productivity through systematic tracking of communication logs. Abuse of communication facilities in an organization such as email, telephone calls and the internet use can be very costly to a company. It is therefore, important for companies to

by: Abel Nyarangi

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