Live Chat Feature Of Volusion

The Volusion E-commerce platform is clearly one of the best available in the market today

. When you set up an online store, your customer is looking out for certain benefits. Firstly he/she would like to set up his/her web store with maximum ease and that is possible with Volusion. Secondly he/she requires 100% security and with the PC/CISP security and SSL layer encryption, Volusion is the perfect choice. Most importantly your customers would like to access online help immediately if they encounter any problem. The main reason is that a virtual store is different from a real store. You cannot touch and feel your items, you cannot actually check the color and texture but yes you can get complete details and specifications. In such cases your customer would be glad to see a live help feature on your website and that is offered to you by Volusion.

Premium and Free Versions of Live Chat

Volusions live chat service consists of a free version and a premium version, the free version supports one operator and telephonic technical support is not given. It is quite easy to setup the free live chat version on your web store as you only need to provide your email address and contact information. You will be sent a verification code and you will be requested to download an .msi file from the website. The setup is done almost instantaneously and you can see the JavaScript code in the finishing page. The free version operator console is a basic one and geolocation is limited to country of origin and Internet Protocol. The console will indicate the amount of waiting time before a chat support executive responds and the chatting time. In the premium edition you can see the number of website visitors in real time, ability to invite the visitors of the website to an online chat, chat history and canned responses.

The Volusion program design is truly notable in that you can choose from several pre designed live chat images. You can customize the company name in the chat window. The live help features are truly noteworthy, as you always feel more secure handling something new when you have someone to help you round the clock.

by: Kimberly Penney

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