Microsoft Dynamics CRM for Customer Service Management

Microsoft Dynamics CRM for Customer Service Management

Need your customer service team to be more pro-active and efficient? Then why think twice before utilizing Microsoft Dynamics CRM for Customer Service.

How is Microsoft Dynamics CRM useful for your Customer Service team?

Application hosting of Customer Relationship Management software such as Microsoft Dynamics can helps your customer service team create, update and resolve cases with confidence and professionalism.

Enhance productivity by accessing to customer data through a single application.

Improve first-call resolution by delivering quick and precise service with an at-a-glance view of customer information.

Manage cases across multiple channels, including phone, email, and in-person.

Keep track of your priorities by labeling cases by level of importance.

Get instant and real-time information on the number of issues being resolved.

Know how many and which representatives are involved with specific issues.

Get a centralized view of your team's calendars for easy scheduling with Microsoft CRM.

Keep track of your team's performances by identifying who's asking for support and how long it takes to respond to them.

Standardize support activities with automated routing, queuing, and escalation.

Automatically assign cases to specific agents.

Improve team collaboration by synchronizing Dynamics CRM with Outlook.

Monitor processes with dashboards and scorecards.

Use historical and predictive analytics to raise customer satisfaction.

Track and measure service performance.

Access, send, and share data via any web-enabled device.

Optimize communication between field service and office staff.

Deliver schedules, appointment notifications, and alerts through mobile devices.

All in all, Microsoft CRM software is the tool that will help you increase your Customer Service Efficiency neatly and quickly!

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