Misuse of Government Answering Service

Misuse of Government Answering Service

Misuse of Government Answering Service

The government answering service facilities in the developing countries are more misused than otherwise. By misuse, I don't mean that they are used for any negative purpose or to cause harm. I mean that the call center units maintained by the government are not used to their full potential.

The administrators would agree that the numbers of the phone answering service are not promoted enough to make the citizens aware that there is help at hand. Many of these numbers are not made public in a way to raise awareness. Elementary call answering services like fire, police and ambulance are probably the only ones that the people are aware of!

The call centers managed by the government can be a revenue earner as well. If they are utilized in the proper way, the answering service facilities are sure to be money-spinners for the administration coffers. A department where the inbound call center desk would come in real handy is tourism. Tourists will definitely find it more convenient to gather information from a government source than from private players.

If the governments outsource their tourism calls to a premiere BPO firm, the agents can turn things around for the tourism revenue. Every tourist needs assistance. They would take suggestions with enthusiasm if they are coming from government sources. They will buy the services that the BPO telemarketing team will pitch for.

Smart telemarketing moves will get the tourism department where they would expect to earn some foreign currency as well! Foreign tourists would give an arm to talk to an inbound call center agent who speaks their language! Here, the government can try out bilingual call center agents. They can talk on equal terms with the tourists and guide them as they would want.

This could mean a greater volume of tourists because word of mouth publicity will work in the favor of the government. Hospitality is always something that tourists remember. That's what brings them back! If the government can get the phone answering agents to impress the tourism suitably, there is no reason why they will not come back when they visit these parts again.

Tourism is one side of it. Government answering service can be crucial in times of catastrophes like earthquakes and hurricanes or tragedies of a major scale. Dissemination of information becomes tough when the personal phone lines are disrupted. That's when the affected and their relatives and friends can get in touch and receive updates through government call centers.

A make-shift call center doesn't serve the purpose as effectively. Trained inbound call center employees of the government's call center services does the task like nothing else. The phone answering service saved the day for many when Hurricane Katrina came calling.

The government answering service can be a ray of hope for the citizens. It's nice to know that there is a phone answering service that you can call up when the chips are down. Having a connecting line to the powers that rule the land always makes you feel secure.

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