Officeserv 7030 Telephone Systems

Todays telephone systems have changed! No longer is there a box under the stairs

that is configured just for switching analog speech from the PSTN to personnal extensions, with possibly connectors for music on hold and paging.

No, todays appliance is possibly rack-mounted with the offices LAN switch and router patched in to the CAT5 cabling with multi-coloured patch leads identifying VoIP and TDM ports.

The phrase becoming more common today, especially with Samsungs OfficeServ is A Voice Server. This has been brought about through the convergence of computing and telephony. Digital signals are not kept apart on unique highways, other than where absolutely necessary. Now they share the wide and local area networks with all the other transmissions. The advancement to Layer 3 switches saw voice-packets being prioritised over data-packets as exchanges have to happen in real time, whereas a video clip can be delayed for a few seconds.

So with the amalgamation of transmission techniques through wires or the ether in Wi-Fi or DECT frequencies, it wasnt long before the computerised applications that had run on stand-a-lone computers were integrated into the workings of the telephone system's CPU. Lets be blunt about this - your OfficeServ is full of silicon chips that route calls, provide conferences, show call and caller information on your phones display, or on your PCs screen.

In times past, Automatic Call Distribution was a specialised purchase that required huge amounts of sophisticated processing on a top-of-the-range computer. Today it is a No-Cost option on any of the four versions of the OfficeServ7000 series. OK, for the all-singing, all-dancing, version that provides skills-based routing then youll have to part some cash, but the voicemail's integral UCD can be utilised by most companies to great benefit.

Even the VM that demanded a dedicated PC is now a module slotted into the larger OfficeServ7200 and OfficeServ7400, while it is enabled in the OfficeServ7030 and OfficeServ7100 by a software licence giving all members of staff a comprehensive voicemail facility for as little as 150 at RRP.

The Information Age is truly delivered by OfficeServ apps. When your client rings, its probable that there will be a pop-up of their firms website, so you can access their latest news, prior to chatting to them - how impressed, and special does that make them feel besides giving you an advantage?

To chat about these features please contact the team free on 0800 652 8052.

by: Bell Ringo

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