Onsite Support – Quicker Business Solutions

Onsite Support Quicker Business Solutions

An organization often requires off site and onsite support for its clients, for maintenance and up gradation of its equipment and for the general upkeep of its business activities. Off site support is usually in the form of client email, chat and phone support where as onsite support requires the visit of an outside vendor or technical person to your organization to resolve any hardware, software or other issues.

A company outsources its IT and other maintenance for a fixed fee to an outside vendor, who fixes any problems within a few hours or as per the contract. This ensures smooth running of the company's operations.

Off site support may cost less as the physical presence of outside personnel is not required but it may not be the best of options when you need someone at your premises to troubleshoot or for maintenance purposes. Onsite support activities usually consist of IT support like scheduled repairs, updates to your systems, back up monitoring, antivirus scans and routine issue resolutions.

The benefits of onsite support versus that of offsite support and hiring full time maintenance personnel are:

Direct communication: as the support personnel are on your premises, there is a face to face contact. You can explain any problem with ease as well as get immediate solutions to your concerns. Troubleshooting is thus much quicker than what it would have been off site.

Increased productivity: as your problem resolution is quicker, your downtime is lower and productivity is therefore higher. Your organizations efficiency is also not compromised.

Cost savings: as onsite visits usually require scheduled maintenance activities it is wiser for you to hire the support of specialists to resolve your IT issues rather than employ people full time. You not only save in terms of permanent salary costs and benefits but also training costs as IT support and maintenance need constant up gradation of skills.

Routine site maintenance and accessibility of technical and other resources: this is not a problem when you have onsite support personnel who will provide you with the best technical support as they are hired especially to give you onsite support for your hardware, software and other issues. They will also have the technical expertise in resolving issues which your employees may lack.

Useful during emergencies: besides scheduled maintenance, onsite support personnel give can resolve emergency situations with comparative ease as they are physically present on your premises versus off site support.

To reap the complete benefits of onsite support, your company should schedule onsite support activities at appropriate time intervals. A contract, can be drawn up stating the required number of onsite visits to be made, an emergency plan and how such a situation is to be handled, the period of the contract, renewal terms and so on. Companies can also go for a hybrid model wherein a blend of both onsite and offsite support is used, to maximize productivity and also save on long term costs.

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