Order-Matic Delivers Emergency Support "Weather" Rain or Shine
Order-Matic Delivers Emergency Support "Weather" Rain or Shine
Order-Matica leader in the manufacturing of Point of Sale and restaurant communications equipmenthas transformed communication systems and minimized operating expenses for Sonic, Taco Bell, Subway and hundreds of other businesses for over 50 years. Order-Matic's proactive approach to emergency repair and disaster recovery is designed to keep businesses up and running when minimizing downtime is of the essence!
Order-Matic provides emergency support services designed to quickly establish the issue and determine the solution. Even in the worst inclement weather, Order-Matic can come to your location and make repairs. Their trained technicians can also remotely log into your Point of Sale system within minutes to resolve any issues you may be experiencing. 24 hours a day, 365 days a year, Order-Matic delivers "weather" rain or shine!
Service
From software to hardware, the knowledgeable technicians at Order-Matic's Help Center offer around-the-clock tech, software support, and an online customer support center. You can view a categorized list of frequently asked questions, utilize a step-by-step troubleshooting guide to solve equipment issues, and browse an index library of downloads for all necessary manuals and software--all with the click of a mouse.
For everyday preventative maintenance, Order-Matic offers on-site training classes. Whether you are operating a new installation or have new or existing employees that need training, the training experts at Order-Matic have over 40 years of restaurant experience.
They will personalize each training class to fit your operation and organizational needs. From everyday preventative maintenance and sales forecasting to custom inputs and end-of-day process, you can depend on Order-Matic's superior customer service as well as the security of your company's point of sale system.
Dependability
Order-Matic ensures the safety and security of your company's point of sale system. They have two campuses that support computer networking and communication. With dual facilities, if there is damage to one site, the other site functions as backup.
Order-Matic has also recently enlisted the help of Midcon Data Services in Edmond, Oklahoma. This secure company assists Order-Matic in providing data storage, online backup and recovery solutions. With service provided by Midcon, Order-Matic is able to provide your company with the latest technology in data replication, backup, and full disaster recovery planning.
Disaster Recovery
Order-Matic has recently revised and implemented a new disaster recovery plan for the entire company. This contingency plan for responding to a disaster provides a guide based on pre-planned actions which will reduce decision-making during the recovery process and enable normal operations to resume in the most cost-effective manner. The new disaster recovery plan includes the installation of hardwired generators that run on propane for both their IT and service departments.
From emergency support services to security and disaster recovery, Order-Matic offers the latest technology combined with superior customer service "weather" rain or shine! Order-Matic is your customized "One-Stop Shop" for all of your restaurant and business needs.
For innovative solutions to your restaurant's communication needs and more, call Order-Matic at 1-877-475-5716 or visit www.ordermatic.com today.
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