Predictive Dialer Applications

Predictive Dialer Applications

Predictive Dialer Applications

A predictive dialer is a computerized telephone system for call centers designed to connect sales agents to potential customers the predictive dialer software calls automatically.

Predictive dialers are most frequently used for telemarketing to enhance efficient use of time by the Call Center sales force. They do this by analyzing how fast the sales agents close a call and what number of calls for a given geographic area are actually answered (and how quickly) by an actual person. The predictive dialer predicts when the next call center agent might be available and dials multiple phone numbers to attempt to have a customer on the line "just in time" for the agent to take the call thus, dramatically lowering wasted time by the agent and closing more sales.

Typical Call Statistics

For a typical calling list, 25-35% of the numbers called on average will lead to somebody actually answering the phone. On average, 10% can be answered by voicemail/answering machines, fax machines, or modems; 5% will be busy; and 40-60% will not be answered at all. Thus, if done manually, call center agents will waste roughly 80% of their time, and therefore spending about 20% of their time truly selling. Primarily based on these statistics, a predictive dialer system will reverse these two numbers and improve productiveness by roughly 300%.

More Predictive Dialer Applications

Predictive dialers can also be used for many other call center applications. For instance, a predictive dialer can provide "welcome calls" to new clients, provide customer service call backs when somebody is available to deal with a question or issue, remind and confirm appointments, bill collection, delivery notifications, employee communications or distribution, fund raising, automated voice messaging to the aged, and as an auto dialer for any many other forms of large volume calling such as distributing private messages en masse (e.g., campaigning). Predictive dialing programs can even automate the method of updating customer data, submitting gross sales orders, ship custom-made emails and faxes, etc.

Some programs will also be used to deal with incoming calls for functions such as Inbound Messaging Center, pressing notifications (where the customer can leave a message of his problem, and you will be notified instantly), or your company's voicemail system.

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