Press 1 - A Look At Automated Telephone Support

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Nothing is more frustrating than to lead a customer through a maze of extensions and redirects

, only to have them end up leaving a voicemail anyway. This is why good planning and design is crucial. A great number of automated telephone support users have been wildly successful with combining this service with a live operator-based call center. Using an answering service along with automated telephone systems works wonders because it gives callers the option of deciding who to speak to, but if the contact is unavailable they can leave a message with a live human being instead of voicemail.

Press 1 - A Look At Automated Telephone Support

By: Nicolas DAlleva

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