Printing Business Management Issues: Employee Satisfaction Know - Printing Business, Employee

Staff is already today the most important assets of enterprises

, is the direct creator of enterprise efficiency. How to continually improve employee motivation, employee satisfaction, is placed in front of an important business issue.

In today's highly competitive external environment, most enterprises have received 09000 of the "customer-oriented business philosophy, customer is God, the consensus has become entrepreneurs. It seems the market economy, the employment pressure in a more social environment , so long as the salary to employees must be enough, only care about satisfaction only enterprise survival and development, employee satisfaction has nothing to do tight. So many companies, especially in the printing business, few conduct research on employee satisfaction, not to mention the enhancement of employee satisfaction as a system to build.

Employee satisfaction, customer satisfaction and business relations between satisfaction

"Ci Hai" is explained on satisfaction: the satisfaction is a feeling people state level, is something more or something own expectations with the actual situation arising from feeling. The satisfaction of the description can be used to quantify satisfaction. The more intense the feeling of satisfaction, the greater the satisfaction; the other hand, the weaker feeling of satisfaction, satisfaction is lower.

Satisfaction is relative to individual life satisfaction and overall satisfaction in terms of units, especially as the individual person in the enterprise as a career satisfaction, the employees of the company for their own physical, security, social , respect and self-worth of five-level aspirations point to a realistic comparison with the satisfaction derived from the evaluation; customer satisfaction is the establishment of a market economy country, the printing industry by the relationship between the three pyramid transition to a seller's to buyer's market , domestic large and small printing companies recognize the importance of the customer, so the "customer first, customer first concept deeply embedded into its core values. enterprises in management, to continuously improve customer satisfaction when as a core element, closely focusing on customer needs to management.

Printing services industry is the processing industry, print enhance employee satisfaction directly influences employee productivity and quality, thereby affecting the business customer satisfaction and ultimately affect the corporate image and corporate profits. Satisfaction, customer satisfaction and business satisfaction (ie corporate profits) between the three, is a full service value chain interdependent entity, the relationships between them forming a pyramid, the bottom of the tower employee satisfaction, the central tower is the customer satisfaction is the top of the tower business satisfaction. Employee satisfaction with the tower bottom of this solid foundation, the central tower will have a reliable guarantee customer satisfaction, the two together they support the tower to the top?? Business satisfaction, in the tower at the top of the business satisfaction at the tower on the bottom which would in turn have an effect employee satisfaction (employee bonuses and corporate profits are linked).

Employee satisfaction is the prerequisite and basis for customer satisfaction. We know that employees called the customer the ultimate goal of God is to God and returns to the market to achieve for our use, so that the true subject is not God but employees, employees are the business owner. Employees do not agree, the customer does not have God's identity; staff poor service, customers also experience the feeling of less than God.

Employee satisfaction is the driving force of corporate profit growth. As mentioned earlier, customer satisfaction, employee satisfaction will promote the improvement and increased customer satisfaction, which give enterprise customers a high evaluation to make, so that business reputation and popularity has correspondingly been improved to help companies achieve sustainable development. In addition, the staff is the most important assets of enterprises, employees and if not, will not keep good employees, then the enterprise, is undoubtedly a major loss of assets, or even a devastating blow. Such a statement in the industry: in dissatisfied employees, if 30% of employees do not feel the post office, want a job, will lead to a 50% reduction in customer satisfaction index 70%.

Corporate profit growth also promote the improvement of employee satisfaction. Staff satisfaction is an important manifestation of the level of business management, employee satisfaction must be a vibrant business, high-spirited enterprise. Staff satisfaction is also a mirror corporate culture, a staff to meet the survival needs, emphasis on team building, concerned about the internal management, standardize business processes, daring innovation of enterprises, increase the cohesion necessary for employees, employee satisfaction levels must be high.

by: gaga

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