Sap Business One Helping With Legacy Versions 2005a And 2007a

Few years ago you were probably very optimistic implementing your new Small Business ERP application and had reasonable budget to complete the project

. However our economy was hit hard by recession in 2008 and as far as we are writing this paper in March of 2012 United States is still in the shape that could not be characterized as optimal. When your company has to cut expenses one of the candidates is annual software contracts. When you do not pay SAP for the annual contract your company loses the automatic updates including new version registration key. Every few years SAP as well as other ERP software vendors has to retire support for the release older than several years. At this time 2007A and 2005A are no longer supporter directly by SAP. Is situation hopeless? No it is not and service is still available from partner channel. And lets review the options:

1.Regional partners running tech support call centers. ERP orphan clients could find good support plans and options by signing with regional or nationwide consulting firm which is advertising itself as tech support call center with all the versions under service. Typically service is provided via web sessions such as Citrix Gotomeeting. How do we find such firm? Good idea is to call to your software vendor directly or use your skills in Google or Yahoo internet engine search

2.Popular service cases. Business One is pretty reliable in its three tiers technology meaning that data repair is not something that is often seen. Requests are typically attributed to new user training, Crystal Reports design, data repair attributed to customizations and integrations programmed in SQL or Software Development Kit combined with direct data access and update. Also we have seen cases where customer is asking to move database from one Windows/SQL server to another. This is OK but be sure that your licensing server is not installed on the same computer as DB server as it is difficult to regenerate license key. The key is coded against computer motherboard MAC number

3.Second Opinion. When you are searching Google then it probably means that you are searching for new service provider and need to make initial contact. Likely that your previous contractor screwed up the job or lost interest to serve you. Or maybe you are not even aware who these people were as you were just hired as IT manager. In any case second opinion is a way to think about the way to recovery

4.We still have concerns. How remote support works? Well what you need to have is reliable internet connection. Remote consultant issues Gotomeeting web session and emails you URL link. When you are in the session your remote technician switches presenter to you and you share your keyboard and mice with remote engineer. At this point you are sharing your computer as if consultant is sitting on the chair next to you. If you would like to see the face then web camera is also available as an option

Lets take few questions

Q. We are on 2005A and we plan to upgrade to 8.82 which is current as we understand. What are our steps?

A. First of all find the way to reenroll in annual support contract with SAP. Secondly talk to your VAR and understand your upgrade path. Likely you will need to update to 2007A firs and go to 8.82 from there

Q. We just hired experienced SQL programmer and certified Microsoft DBA. This guy is ready to program integration with our in-house designed ecommerce application on the level of SQL stored procedures. Is it a good idea and should we let him implement the initiative?

A. Probably not as it is recommended to program integrations in Microsoft Visual Studio where all data access to Business One database is done via Software Development Kit methods. SQL is great tool but it is generic and doesnt have any idea about B1 data flow and business processes. Probability is close to hundred percent that such approach will end up with data compromising

Please call us 1-866-304-3265, 1-269-605-4904 (for international customers, where our representative pick up the phone in St. Joseph, MI call center). help@efaru.com. We have local presence in Chicagoland, Southern California, Atlanta, South West Michigan and Houston and Dallas areas of Texas. We serve customers USA, Canada, Mexico and Brazil nationwide and internationally via web sessions and phone conferences (Skype is welcomed). Our consultants speak English, Spanish, Portuguese, Russian and Chinese. We feature our expertise is in International Business. We provide second opinion in SB1 data migration, customization and reporting

by: Andrew Karasev

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