Sap Business One Nationwide Tech Support From Atlanta And Chicago

There might be a moment in time when you feel that your original consulting firm

is not technical enough to help you with the integration programming or they are no longer interested support legacy version. This is good reason to look around and ask for second opinion. Both situations might be tough for small local consulting organization but such customers are typically welcomed by regional and nationwide firms with orientation in technology. They carry not only certified functional consultants in staff but also run technical support call center and even SAP B1 software development factory. Lets take a look at technologies, programming and legacy versions support:

1.Remote support as service delivery. In order to provide efficient support in the senses of quality and reasonable cost technicians should be organized similar to customer service centers in banks and large companies covering their products with warranty. ERP system support is usually classified either as case (something seems to be not correct and you call technician explain the problem and she or he spends up to couple of hours to fix the problem) or project (with number of hours estimation and approval before technician could do the job). Respectively you as the customer have an option to purchase fixed number of cases per year at discounted price as well as sign contract on support with agreed hourly rate. Service is delivered via web session and phone conference where consultant connects to your computer and shares your keyboard and mouse with optional web camera for better feedback

2.Local visit onsite option. In the case when project magnitude allows book technician or project manager to spend reasonable number of consulting hours without idle time then folks should afford to come out onsite in your office. However in our experience most of the job is done remotely and customers are spread out across the territory of the United States and Canada

3.Customizations and Integrations. Assuming that you cannot find existing add-on certified by SAP do the job, then you have the option to order programming in Software Development Kit. Programmers typically work in Microsoft Visual Studio and code samples are available in C# or VB. Integration could be presented as SOAP XML Web Service and by doing so make itself computer platform neutral. You can call web service from Linux computer for example where you are hosting you custom ecommerce portal based in MySQL with PHP coding

4.Helping with outdated versions. Sometimes we see unhappy so-called orphan customers where consulting partner indicated that you either have to upgrade to current release or we will have to let you go. The reasons behind are also understandable as consulting organization working on your local market have to be new software sales oriented. SAP passes your annual contract invoice on the firm and then they have to settle the problem with SAP if you decide not to pay it. In the content of the year 2012 the versions no longer supported by SAP tech support are 2007A and 2005A. Several ISV run call centers are accepting customers on these versions and making promises to support them in the future as well. However there are limitations. For example VAR channel doesnt have the authority and mechanism to sell you additional user licenses or general MAC based license key in order to transfer your failed license server to another computer just to give you the idea. Lets take some questions

Q. We are kind of happy our business is run on version 2005A. We made a research and we know that even 8.82 doesnt do the job in the sense small functionality we need to automate. Talking to several consultants we go the opinion that what is missing could be programmed in SDK in about one hundred hours. We are trying to avoid version update and what do you think we should do?

A. Obsolete version has its minuses in the sense of not being certified to be compatible with new technologies as for example new Windows 2008 Server, MS SQL Server 2008 just to portrait the issue. There is no more new development to be done for the retired version meaning that you have to lock yourself to outdated operating system and SQL Server. It is probably OK to support outdated release when you need help but it is generally not a good idea to invest in custom software development

Q. We do not want to pay for programming hours of the consulting organization where they apparently assigned new coder to our account and he is in learning curve. Could you help us and take over this software development project?

A. This is very sensitive question with various nuances. Typically consulting firm doesnt want to give you source code and this is your problem when you are trying to pick new technology firm. If you have current source code in your disposition then the answer is simple Yes. But if you feel the relations are hostile then it is a problem. If programming was screwed up from the beginning then there is the option to redo the job from scratch

Please call us 1-866-304-3265, 1-269-605-4904 (for international customers, where our representative pick up the phone in St. Joseph, MI call center). help@efaru.com. We have local presence in Chicagoland, Southern California, Atlanta, South West Michigan and Houston and Dallas areas of Texas. We serve customers USA, Canada, Mexico and Brazil nationwide and internationally via web sessions and phone conferences (Skype is welcomed). Our consultants speak English, Spanish, Portuguese, Russian and Chinese. We feature our expertise is in International Business. We provide second opinion in SB1 data migration, customization and reporting

by: Andrew Karasev

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