Sap Business One Orphan Clients Or How Get My System Supported

This is not a secret that best ERP client is the one on the latest version and patch

. Or at least that is what consulting firms think about their customers. When you are no longer under annual contract and do not want to update the release then reseller doesnt pay much attention to your organization. At this point you are reclassified as orphan customer. SAP itself provides streamline support to couple of the recent versions and if you are on outdated one then you have to look for technology VAR with the emphasis on orphan clients. Lets briefly review the history of this application in the United States:

1.2005A was probably the one when massive market penetration occurred. It had revolutionary analytical features such as Drag and Relate. System was open via custom queries and virtually everything was exportable to Excel. User interface could be discovered with intuition. Mid-market multinational firms appreciated the fact that it was available worldwide and was a good fit for overseas subsidiaries. Hosting in that case usually was done in the headquarters and client app was exposed via Citrix to domestic and international offices

2.2007A. Here we saw its strong competition on American ERP market with such accounting packages as Microsoft Dynamics GP formerly known as Great Plains. Default color scheme was improved. It was still divided in A and B where US release was in 2007A but for example Chinese or Brazilian ones were in 2007B

3.8.8. In this one there were no longer division on A and B and interface in all available languages could be installed on the same instance of Microsoft SQL Server. One of the improvements was Purchase Quotation form also referred as Requisition. There was also 8.81 and 8.82 up to this moment when we are writing this page in April of 2012. 8.8X lines are supported directly by SAP while the ones described in upper paragraphs are no longer supportable directly

4.Reseller with technical support call centers. Usually these firms are regional or nationwide. They have consultants and programmers who were in time trained and certified. Again we have to note that even if color scheme and graphical elements are different the functionality is often similar comparing to the new release

Lets take questions

Q. How do we find such a consulting firm? We know several resellers in our business metro but they are reluctant to help us

A. Probably good idea is to search Google or Yahoo. You might be right that local help is not available. But why dont you change your policy and accept support via Citrix web sessions? Of course it might be psychologically difficult to accept it. But the quality is comparable and plus there is no travel time and cost

Q. Is it possible to acquire additional user licenses when we do not have annual contract?

A. You should reenroll first. It is not free but at least you should pick VAR who will be your broker

Q. Is it possible to upgrade from 2005 all the way to 8.82?

A. Assuming that you reestablished relations with SAP and got registration key then Yes. Based on your patch level you may expect several steps

Q. We are downsizing and would like to walk away from B1 and move our data to QuickBooks. How do we export our historical transactions?

A. Consider custom queries or directly from SQL Server. Table structure could be reviewed in Software Development Kit or directly in User Interface (switch on View -> System Information in menu)

Please call us 1-866-304-3265, 1-269-605-4904, help@efaru.com. We have local presence in Chicagoland, Southern California, Atlanta Georgia, South West Michigan, Houston and Dallas areas of Texas. We serve customers USA and Canada nationwide and internationally via web sessions and phone conferences (Skype is welcomed). We are working on Brazilian ERP consulting market in Sao Paulo since 2004

by: Andrew Karasev

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