Sap Business One Reseller Or Getting Second Opinion
Initial software implementation is typically very generic: installation
, data conversion and user training. However you decision to acquire new system might be associated with second phase where you need to customize application and make it serve your unique business procedures. You call your consultant and realize that he is not a programmer and not really interested to help you. There is nothing wrong here. There are resellers who are interested in license sale and the first phase. But also there are consulting organizations that are technology oriented. Come out on the market and ask for second opinion. Let us encourage you and give some directions:
1.Local versus remote support. It is not a secret that VAR located in your area often have to take all the customers for initial implementation. It may not have leverage to become expert in something like integration programming or complex reporting. They do good job in selling the software first time. And this gives reselling margins as well as solid revenue from implementation hours. But they maybe in the situation when they cannot afford running software development department. Contrary nationwide firm maybe not interested to send people onsite for sales demos and initial implementation. Instead they might be interested to provide technology services. Plus they often have special areas of expertise and add-ons for Business One
2.How does remote support work? There are various web session technologies including Citrix Gotomeeting. You are in the same session with your technician and share computer resources such as desktop, keyboard and mouse. If you have project where your presence is not required then there are VPN and remote connection to the server
3.Why is it better to have one provider? Imagine situation where you are working for multinational company with offices across the USA. If you decide to hire separate firm in each region then chances are high that your entire system will become eclectic one and it will be difficult to produce consolidated financial statements for example
4.Lets talk about development instruments. First of all it is worth to mention that user defined tables and fields do not require programmer and they could be added directly in user interface. If you goal is Crystal Report (Sales Commission, Bill of Lading or something like these) then your project is not heavy technology oriented. For the rest of us coding could be done in Microsoft Visual Studio by reviewing Software Development Kit code snippets
5.Sometimes people make a decision to pick SAP because they have external application on alternative (from Microsoft) operating system. Popular example is Linux with PHP and MySQL. Elegant approach here is to create SOAP XML Web Service in MS Visual Studio and call it from Linux
6.Question about international business. System is localized in the sense of client interface translation (most languages are supported including Chinese, Russian, Brazilian Portuguese and Spanish) and tax tables. In foreign office you may expect local requirements such as SPED in Brazil for example. These features are typically automated via ISV channel add-ons
There are several minutes left before the end. Lets take few questions from the internet:
Q. We had SDK coder in staff and he worked about a year until the deadline. Looks like we didnt expose him to good project management and he resigned. Could you pick it from there?
A. Programming is risky activity and developers might be in learning curve or have exposure to such things as being not familiar with Object Oriented concept. You can ask for second opinion but upfront nobody could guarantee investments recovery
Q. There is not much that we need. But our problem is in the fact that we do not have annual contract with SAP and running outdated version 2007A. Is it supportable?
A. Old versions are supportable but with limitations as you may expect. Annual contract with vendor is normal practice in the industry and if you do not have one then likely you do not have access to new release registration key. We would not also recommend large scale customization projects for company on outdated release
Please call us 1-866-304-3265, 1-269-605-4904 (for international customers, where our representative pick up the phone in St. Joseph, MI call center). help@efaru.com. We have local presence in Chicagoland, Southern California, Atlanta, South West Michigan and Houston and Dallas areas of Texas. We serve customers USA, Canada, Mexico and Brazil nationwide and internationally via web sessions and phone conferences (Skype is welcomed). Our consultants speak English, Spanish, Portuguese, Russian and Chinese. We feature our expertise is in International Business. We provide second opinion in SB1 data migration, customization and reporting
by: Andrew Karasev
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