Sap Business One Supporting Obsolete Version 2007a And 2005a From Call Center

These versions are no longer supported by SAP itself but you can still find somebody who should be able to help

. However consulting model might be remote via VOIP and web sessions. Of course the best thing to do is upgrade to the current release and patch. But when your organization is on 2007 or 2005 then you might be in the situation where you do not have annual active contract and access to registration key. Local consulting organization technically could help you as user interface is recognizable. However they are typically in new sales mode and looking forward for generic implementations to new customers. There are regional reseller who might be also interested to help customers with active contracts and current releases. In any case you should give it a try through Google or Yahoo internet searches. We would like to describe the model of service:

1.Case versus Project. There are two ways of service delivery. The first one is case with its fixed cost to you. In the perspective of technician the case should take from several minutes to couple of hours to resolve. It is isolated problem fix. For example if you need help with voiding Sales invoice then it might be categorized as case. When you need to customize the system or design Sales Commission report in Crystals then the cost cannot be fixed. These are projects and consultant should first estimate the number of hours and you should sign work order (when the number of hours is small lets say below ten) or proposals when the scope is broader. You can purchase annual support pack with fixed number of cases included at discounted price. When consultant is calling you and realizes that the call should be reclassified as project he or she should explain you the situation and let you make a decision

2.Remote Support. Modern Citrix technologies such as Gotomeeting or such competing as Microsoft Terminal Services and remote desktop connections allow technician connect to your server or user computer and take or share keyboard and mice control with you. Web camera is optional but when in use then you can see the face of the servicing person and share emotions. In other words there is no need to commute to your office and it is obvious elimination of travel expenses reimbursement. There are several things that are difficult to do of course. Good example is computer hardware failure and replacement but these services are available locally USA nationwide and internationally

Lets take several questions from the internet auditoria

Q. Our company had financial and budget issues several years ago and this is why we decided to stop paying for the annual contract. Now we are back in good shape and would like to update to 8.82 which is current, right? What are the steps to undertake?

A. It is not only the matter to pay for the next year. You should expect penalty for lapsing in the past. At each specific moment of time the policy could be different but you should expect it to be comparable to unpaid outstanding invoices

Q. We are on 2007A and would like to customize the system in the sense of integration it with our Linux/PHP/MySQL based custom B2B internet ecommerce shopping cart. Is it doable?

A. It is doable however we would recommend you to update to 8.82 (or whatever is current at the time of reading this document we are composing it in April of 2012). Obsolete ERP software is compatible only with obsolete environment including Microsoft Windows, SQL Server and .Net components just to open the list. When you are on the recent patch then you are good to go with programming

Q. We had to come through downsizing and at this point have to switch to cheaper accounting software. In our scenario it is QuickBooks. We would like to export our historical transactions from Business One. Is it doable?

A. Yes as this system is open for export on the level of Queries, Reports export to Excel or even SQL Queries in SQL Server Management Studio. Table structure is described in SDK or could be reviewed if you mark View System Information in menu

Q. Our old server crushed as hardware. We need to redeploy it on the new server and we do not have contract with SAP. Could you do the job?

A. It is difficult as registration key in License Server is coded against computer motherboard MAC. Try to retain old motherboard

Please call us 1-866-304-3265, 1-269-605-4904 (for international customers, where our representative pick up the phone in St. Joseph, MI call center). help@efaru.com. We have local presence in Chicagoland, Southern California, Atlanta, South West Michigan and Houston and Dallas areas of Texas. We serve customers USA, Canada, Mexico and Brazil nationwide and internationally via web sessions and phone conferences (Skype is welcomed). Our consultants speak English, Spanish, Portuguese, Russian and Chinese. We feature our expertise is in International Business. We provide second opinion in SB1 data migration, customization and reporting

by: Andrew Karasev

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