Small Business Voip - The Future Of Business Communications

Today most businesses need to fulfil large-scale communication requirements and want to do it at reasonable prices

. That makes them opt for small business VoIP services which can turn phone calls into digital packets and transfer them at rock-bottom charges over high-speed broadband connections. As a result, it's becoming more difficult for various telecommunication services to offer something better than VoIP because free internal calls and low rates for international calls make this service stand out from the rest.

Using VoIP helps you keep information up to date and run your businesses more smoothly. Here are some of the most outstanding features provided by VoIP.

Call recording

Call recording is an invaluable tool for your business as it allows you to re-play calls for training, compliance or monitoring purposes. Hosted small business VoIP services offer businesses of any type and size the opportunity to have advanced yet low-cost call recording enabling them to store data efficiently and securely. Call recording doesn't require any additional hardware and is enabled on the handsets you choose. You're able to record every incoming and outgoing external call and this feature works anywhere so you don't need to worry about maintenance or storage costs.

Call management

Hosted small business VoIP services make managing a large number of calls on your business phone system much easier. Your company receptionist can use this feature to answer and transfer calls to the extension listed in the directory via their PC.

The receptionist can also place business calls on hold as well as retrieve and manage voicemail for the main company number. With this feature, you're provided with a variety of information about the business calls being handled, which is organised into categories that are marked by tabs. For instance, the call information tab displays the list of calls that are on hold, the options tab allows the user to set operational parameters for managing calls and so on.

Call control

The call control feature offered by small business VoIP services provides you with information about the line on the user's phone and calls in progress as well as basic call control functionality. When making or handling a call, it shows progress messages related to the call. It allows you to perform call control functions including hanging up a call, placing a call on hold or sending the call to another user.

You can also activate and deactivate the "do not disturb" feature. You're also provided with a text box that you can use for typing in telephone numbers for transfers.

Your business can reduce overheads spent on communication facilities and enhance employee connectivity through state-of-the-art software and its advanced features. Lots of companies can make the most of small business VoIP solutions by using features such as remote access, call management, routing services, collaboration services, data sharing, unified communications and so on.

Thanks to VoIP, employees can take part in web conferences, share data, deliver or view presentations, chat by videophone and do other important things. These services are also very convenient for telecommuters and those who go on businesses trips regularly.

by: Dennis Scott

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