Success Of The Call Center Industry Of The Philippines

The call center industry is considered as one of the largest and fastest growing industry in the Philippines

. According to many experts, the reason why the industry have grown so much is because of the number of call center agencies in the Philippines providing outsource services to other companies, particularly from the US.

Growth of call center industry in the Philippines

Although the industry was heavily supported by the government, the reason why the industry have grown so much is because of a number of outsourcing call center companies in the Philippines, such as Magellan Call Center.

Magellan Call Center is a call center company in the Philippines which was founded in 2005. Part of their services is providing outsourced services such as Order taking services to other companies, primarily small to medium companies. Other than Order taking services, the company also excels in reservation services.

Although most of Magellans clients are companies in the Philippines, many companies from outside the country such as in the US have also employed their services and other call center companies in the Philippines.

The reason why companies chose the Philippines to outsource some of their services is because of Filipinos proficiency in English as well as cheaper workforce. Because of this, a number of companies from other countries have also founded their own call center agencies in the Philippines. Popular companies such as Convergys, Sykes, and Accenture are some of the foreign call center companies in the Philippines today.

Todays call center industry

Because of recent events, such as global recession and government strife, the call center industry of the Philippines have taken a huge downturn, particularly because most call centers in the Philippines depends on their US based clients, which was heavily affected by recession, even today.

However, although global recession have caused a lot of call center companies as well as other outsourced companies in the Philippines to close down, many companies still stands in the market, such as Magellan Call Center which still offers their services such as Order taking services to many companies in the Philippines and those outside the country.

Many other call center agencies in the Philippines are still standing in the market, even those companies outsourced in the Philippines such as Convergys and Sykes. For more information visit to our site at http://www.hosekings.com

by: Nancy David

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