Telephone Answering Services Make Small Businesses Appear Bigger

Small businesses can project the image of a much larger business through effective answering services

. Most small businesses are limited by the smallness of their own ventures. They think small and act small. Perhaps that attitude can be understood, as few small companies get the opportunity to work with Fortune 1000 companies.

Small businesses must think beyond their limitations whether they are looking to seek retail customers or large corporate customers. Big attracts big, and if a business can project the image of a big corporation, the chances of it getting contracts from larger non-profit organizations and corporate rise.

Why don't large businesses work with small businesses?

The main reason why large corporations prefer doing business with large companies over small is the insecurity of the finance manager making the buying decision. If a manager hires a small business for any service and it fails to deliver, the manager's job is at risk. However, if a large business fails to deliver, this one-off failure would be attributed to unprecedented circumstances without challenging the manager's decision. Small businesses are capable of delivering the same results as its larger peers. However, there is a greater pressure on them to prove their worth.

Answering services make small businesses seem large

The main objective of any small business owner who wants to solicit large corporate customers is to make the business appear larger than it is. The image can be achieved by hiring an effective answering service or call center. The answering service should make customers feel they are talking to the company directly, and not an automated message taker. This is important as automated answering services can put customers off.

Location or Area code of the answering service is important

The location of the answering service is vital to the perceived value of calls. Almost all customers can see area codes, as most phones are equipped with caller ID. The area code adds to the credibility of the business call. Business owners would want a finance call to ring from 212, the area code of New York City, to add to its impact and integrity. Similarly, a call from 202, Washington D.C., is received favorably by NGOs, PVOs, and charity organizations.

Telephone Answering services and call centers use call forwarding techniques to take calls from any location, while customers think they are connected to the company directly at its geographic location. Small businesses can also use internet fax services and have a fax number of that area. Even snail mail can be directed to a P.O. Box in the desired location.

These tips can help small businesses change the image of their business in the eyes of customers and peers. Small businesses must innovate and strategize to make their small company look like a Fortune 500 company. Image is everything, and it is especially crucial in winning contracts from large business parties. If a small business has the capacity to deliver top quality results, its growth and performance should not be restricted by its size.

by: Daljeet Sidhu

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