The Benefits of a Remote Receptionist for Small Businesses
The Benefits of a Remote Receptionist for Small Businesses
Many individuals start a small business in hopes of finally becoming their own bosses and having more free time. However, most small businesses require a great amount of time and effort from their owners in order to be successful. There are steps that a small business owner can take in order to establish this time off from work. A growing number of businesses are hiring remote customer services. By employing a remote receptionist, business owners have more time to get away from work.
Besides allowing you time away from your business, a remote receptionist is far more customer friendly than voicemail. Most customers prefer talking with a live person who can answer their questions immediately instead of waiting for a call back. If you plan on taking a vacation, remote customer services can create appointments for you and any of your other needs while you are away. Customers going directly to voicemail are more likely to search elsewhere for the services that you provide. This could mean the loss of several customers while you are out.
If you are a small business owner, you may not have the need for a full-time receptionist. It may be difficult finding a skilled worker who will come into your place of business as needed on a less than part-time basis. Most people require a specific and regular work schedule. Remote services allow you to hire professional receptionists on this very part-time basis. You will also be able to easily take time off from work without the hassle of trying to negotiate a schedule.
Some people may resist remote services because they believe their business is too specialized for a remote receptionist who isn't there day in and day out. The key is to find a reputable remote service company who prides themselves in professionally training their staff in just about every field. Even those in the medical field have often used remote services. As long as you find a highly regarded remote service business, you can be guaranteed that their staff will be trained to accommodate your specific requirements.
There are a growing number of small business owners whose goal is to eventually hire on a full-time staff. It usually takes time before a business is established enough to do this. A remote receptionist can be employed in the meantime until you can make this transition.